Job Description

Brightspeed has an exciting opportunity for a Manager of System Transformation to join our rapidly growing team! As the Manager of System Transformation, you will oversee the team responsible for solutioning, developing and maintaining systems that support the Engineering and Construction team. Your team will drive the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.

As the Manager of System Transformation your responsibilities will include:

• Managing a team of resources that will enhance & support the Engineering and Construction teams; via a suite of applications at Brightspeed.
• Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack.
• Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
• Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
• Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases.
• Understand & interpret (SQL String) Code, Request, Response, etc. details to troubleshoot and deliver technical bug resolution requirements to IT & 3rd Party Developers
• Perform RCA (Root Cause Analysis) post system outage.
• Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges.
• Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption.
• Present program updates/status to leadership and stakeholders.
• Coordinating between the application end user community, IT partners, and peers to ensure a high performing system stack that enables us to meet our customer commitments with as little downtime as possible.
• · Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships
• · Providing project and program statistic to executive leadership.
• · Working closely with vendors/3rd party partners

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: ·

• Bachelor’s degree or equivalent practical work experience.
• Demonstrated leadership skills to develop and motivate team members.
• Experience with IT systems requirements & development, agile processes, end to end & UAT testing.
• Ability to understand and explain complex technical information.
• Demonstrated experience in crisis management.
• Program/Project Management experience.
• Application specific experience: IQGeo, GIS, ESRI, ArcGIS, AutoCAD, MicroStation.
• Strong communication and interpersonal skills to lead cross-functional teams.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Decision making skills coupled with the ability to lead change while considering lift verses gain.
• ·Demonstrated experience in crisis management.
• 7+ years’ experience.
• Telecom industry, Network systems
• Driving software development lifecycle
• Technical Project Management

#LI-RD1

Additional Information

WHY JOIN US?

** We aspire to contemporary ways of working.**

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play, and connect!

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

** Diversity, equity and inclusion** are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

** We aspire to contemporary ways of working.**

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice