Job Description

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispatch Specialist you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed. In this key role you will provide updates and status information on the progress of work and escalating as appropriate. 

AS A DISPATCH SPECIALIST YOUR RESPONSIBILITIES WILL INCLUDE: 

• Utilizing systems to monitor workflow and load the work to qualified technicians 
• Evaluating and reassigning work to available technicians as needed  
• Monitoring and regulating work volumes 
• Communicating with technicians and/or other departmental employees to resolve force availability imbalances 
• Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria 
• Ensuring that service orders and repair tickets are processed accurately 
• Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• High School, GED or equivalent education and relevant experience  
• 2+ years of related experience 
• Ability to prioritize with good time management skills  
• Strong customer service background 
• Excellent communication skills  
• Must have PC skills and be well versed in Microsoft Windows  
• Understanding of team collaboration & alignment

#LI-MT1

Additional Information

WHY JOIN US? 

WE ASPIRE TO CONTEMPORARY WAYS OF WORKING.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte Area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect! 

WE OFFER COMPETITIVE COMPENSATION AND COMPREHENSIVE BENEFITS. 

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. 

WE ARE COMMITTED TO BUILDING A TEAM AS DIVERSE AS THE CUSTOMERS WE SERVE. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. 

Brightspeed is an Equal Opportunity Employer