Job Description

We have an exciting opportunity for an Operations Project Manager to join the Brightspeed team! Reporting to the Director, Operational Governance, you will oversee the planning, implementation, and tracking of Network Operations projects. As Project Manager you will make a significant and immediate impact leading a variety of projects, both technical and operations, of varying sizes, from start to finish – coordinating the players and keeping them up to date on progress and deadlines; developing and managing to the project budget, schedule, and operating procedures; and gathering and reporting consolidated project status and financial information. You will assist with some center operations tasks including creation and management of center documentation and metrics reporting as well as organization communication. You will be instrumental as the member of a small PMO to contribute to the PMO processes and continual improvement.

As Operations Project Manager, you will have the following duties and responsibilities:

• Lead the planning and implementation of projects and be accountable for execution within the defined project constraints
• Facilitate the definition of project goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects
• Coordinate internal resources and Telco Operators/third parties/vendors for the execution of projects; involve all relevant stakeholders and ensuring technical feasibility and efficiency
• Ensure that all projects are delivered on-time, within scope and within budget
• Develop detailed project plans/methods to monitor and track progress
• Ensure resource availability and allocation
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Perform risk management to communicate, minimize, and mitigate project risks
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management
• Work cross-functionally to solve problems and implement changes while successfully managing the relationship with all stakeholders
• Create and maintain comprehensive project documentation
• Monitor and report on budgeted project expenditures
• Provide weekly reports on activities and project status
• Efficiently manage multiple projects of varying sizes
• Continuously improve project management practices based on lessons learned in the design and implementation processes
• Evaluate the outcomes of the project as established during the planning phase
• Collaborate with others in open and productive dialogues across cross functional teams’ initiatives
• Recommend changes or policies to increase department effectiveness and customer satisfaction
• Recognize and act on new opportunities while maintaining focus on the company goals, customer accounts and program/project objectives
• Create and maintain center documentation
• Coordinate, consolidate and present center metrics for both internal and regulatory requirements

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Telecom, Operations Leadership, Business, or related field
• 8+ years of experience managing cross-functional and/or cross team projects
• 7+ years of strong technical experience, preferably in telecommunications or engineering
• Successful teamwork experience and demonstrated leadership abilities
• Must be able to read, understand and apply technical standards
• Must be able to understand, interpret, relay, and conduct technical network discussions
• Strong technical skills in data equipment such as routers, switches, and wireless LAN
• Solid technical background with understanding and/or hands-on experience in Telecom service delivery standards
• Excellent client-facing and internal communication skills
• Quick learner with excellent written & verbal communication and analytical problem-solving skills
• Solid organizational skills with attention to detail, context switching, and cope with deadlines
• Proficient in Microsoft Office applications
• Expert in JIRA and SmartSheets
• Proficient in project planning and life cycle development tools
• Certified Project Manager (IAPM) or equivalent

BONUS POINTS FOR:

• Deep familiarity with fiber technology relating to engineering, construction, installation, and network monitoring a final product
• Certified Project Management Professional (PMP)-PM or Project Management Degree
• Microsoft Power App including Power BI

#LI-RM1

Additional Information

WHY JOIN US?

** We aspire to contemporary ways of working.**

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

** Diversity, equity and inclusion** are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

** We aspire to contemporary ways of working.**

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice