Technical Architect, IVR & Genesys Call Center Technologies
Job Description
We are looking for a Technical Architect, IVR & Genesys Call Center Technologies. As the Technical Architect you will be responsible for providing technical leadership to analyze, design, and deliver clinical/business solutions. You will lend expertise to answer technical consulting questions, individually or as part of a project team, and serve as a subject matter expert who can represent creative solutions, process, and strategy related to Enterprise Contact Center technology, architecture, infrastructure, applications, and process. You will also be responsible for defining the overall technical solution and delivery approach for strategic and complex opportunities. You will participate in large scale, multi-functional projects, including product development, merger and acquisition, and divestiture activities, with an open and creative mindset focused on delivering contact center and/or Customer solutions. Your success will be measured by achieving subscriber growth and satisfaction targets. Come help us build the best and fastest fiber-optic network in America!
As a Technical Architect, IVR & Call Center technologies, your responsibilities will include:
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
BONUS POINTS FOR:
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Additional Information
WHY JOIN US?
WE ASPIRE TO CONTEMPORARY WAYS OF WORKING.
We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!
WE OFFER COMPETITIVE COMPENSATION AND COMPREHENSIVE BENEFITS.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.
DIVERSITY, EQUITY AND INCLUSION ARE AT THE CENTER OF OUR GROUNDING BELIEF IN BEING REAL.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.