Job Description

We have an exciting opportunity for an Analyst, Revenue Assurance to join our growing team! As a Analyst, Revenue Assurance, you will report directly to the Manager, Revenue Assurance. You will  create and maintain audits and controls to ensure revenue leakage is identified and corrected. The primary focus of this role includes developing audits, auditing, analysis and reporting of the financial impacts of these audits. This position requires exceptional interpersonal skills, a high comfort level with dynamic priorities, a curiosity and willingness to solve business problems and identify new problems. You have  a strong awareness of the systems used for order entry, provisioning and invoicing customers and is proficient in financial analysis. You will be equally comfortable working directly with all levels of the organization, from frontline sales, billing and collections teams to senior management. Come help us build the best and fastest fiber-optic network in America!

AS ANALYST, REVENUE ASSURANCE, YOU WILL HAVE THE FOLLOWING DUTIES:

• Responsible for performing detailed customer audits that identify revenue recovery and cost savings opportunities
• Isolate and research services, analyze the business drivers, determine root cause, and work with functional and business teams to resolve leakage issues
• Conduct variance reporting, root cause identification, and error resolution resulting in revenue recovery or cost savings
• Design and implement financial assurance controls including source data acquisition, normalization, and automation. Implement new control points and metrics as the business changes
• Lead efforts that prevent revenue leakage, reduce cost, increase revenue and reduce defects
• Audit and evaluate customer’s invoices, contracts, and orders to ensure revenue is billed appropriately
• Monitor usage trends and control points
• Optimize business intelligence including query development and data analysis
• Build and run queries and conduct complex data analysis. Support adhoc requests and projects as requested by the supported organizations and teams

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 3+ years of experience in Revenue Assurance
• Strong project management and planning skills
• Strong PC software application skills including spreadsheets, databases, and presentation software
• Analytical mind which can process information logically delivering value added analysis
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
• Relationship-builder and strong listening skills
• Demonstrates competence, professionalism, and leadership presence: Is objective and free from undue influence; conveys sound judgment; builds trust; is collaborative, insightful, proactive, and future-focused
• Well–organized, ensuring that all deliverables are met on time with excellent results and anticipates implementation or workload issues related to emerging developments
• Demonstrates integrity and the highest ethical standards in all aspects
• Ability to learn complex systems, process quickly and be able to convey that knowledge to others.
• Be a "self-starter" committed to customer satisfaction/project delivery and able to respond to rapid change within the business

BONUS POINTS FOR:

• Telecommunications industry revenue assurance experience

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Additional Information

WHY JOIN US?

WE ASPIRE TO CONTEMPORARY WAYS OF WORKING.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

WE OFFER COMPETITIVE COMPENSATION AND COMPREHENSIVE BENEFITS.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

DIVERSITY, EQUITY AND INCLUSION ARE AT THE CENTER OF OUR GROUNDING BELIEF IN BEING REAL. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer