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Customer Service Representative

Brilliance.com

Customer Service Representative

Boynton Beach, FL
Full Time
Paid
  • Responsibilities

    Job Description

    If you want to do something meaningful, have a lot of empathy, and would like to assist our customers with one of the most important moments in their life, this position is for you.

    Job Overview:

    We are seeking an enthusiastic, patient, and empathetic customer service representative who has great interpersonal and organizational skills.

    General Accountabilities:

    • General customer communication
    • Identify and resolve issues with suppliers and customers
    • Various order fulfillment duties
    • Maintaining great customer relationships
    • Helping our customers feel comfortable while they are making one of the biggest decisions of their life
    • Processing orders

    Desired Skills/Experience

    • Empathy
    • Exceptional Communication Skills
    • Patience, and Self Control
    • Highly Organized
    • Team Player
    • Due-Date Conscious
    • Basic Google Docs
    • Positive and Can Do Attitude
    • Tech-Savvy
    • Excellent Work Ethic

    COMPANY OVERVIEW Headquartered in Boynton Beach, Florida, Brilliance.comis an online retailer of diamonds, engagement rings and fine jewelry. With thousands of 5-star reviews over the past ten years, we have built a reputation as the highest rated online diamond retailer.The Brilliance Team is made up of a group of dreamers, designers, and doers with a goal of disrupting the engagement ring industry and consistently pushing its limits. At Brilliance, you will find a one-of-a-kind culture that empowers some of the industry’s brightest individuals to do their best work, further develop their professional goals, and grow into the ultimate versions of themselves. We believe that the journey towards achieving a goal is more important than the goal itself.

    COMPENSATION & BENEFITS:

    • Compensation Based on Skill & Experience; $18-26/hour
    • 401k Plan
    • Health Insurance
    • Paid Time Off
    • On-the-Job Training
    • Company Snacks and Beverages

    WORK LOCATION

    • One location

    Job Type: Full-time

    Salary: $18.00 - $26.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Employee discount
    • Health insurance
    • Paid time off

    Schedule:

    • Monday to Friday

    Ability to commute/relocate:

    • Boynton Beach, FL 33436: Reliably commute or planning to relocate before starting work (Required)

    Application Question(s):

    • What empathy means to you?
    • How would you deal with dissatisfied customers?
    • Why would you like to work as a customer representative?
    • How would you describe POOR customer service?

    Company Description

    Headquartered in Boynton Beach, Florida, Brilliance.com is an online retailer of diamonds, engagement rings and fine jewelry. With thousands of 5-star reviews over the past ten years, we have built a reputation as the highest rated online diamond retailer.