Call Center Sales Consultant Job Description

$15.hr

Position Title: Call Center Sales Consultant

Report to: Director of Sales and Business Development

Status: Part-time, Non-exempt

Location: Home-Based

A Call Center Sales Consultant with British Swim School Hudson Waterfront is responsible for answering phones and processing incoming qualified leads, meeting monthly enrollment targets using ethical tactics, delivering exceptional customer experience, and answering customers’ questions (via phone, social media platforms, live chat and/or email) while making their experience personable and

Memorable.

Knowledge, Skills and Ability

● Enthusiastic personality with strong communication and consultative sales skills.

● Ability to adhere to a schedule, shifts, assigned tasks and follow the policies and procedures of British Swim School.

Able to work in a fast pace environment

● Ability to complete your assign tasks, as per schedule

● Competent with phone systems and appropriate computer programs (online platforms).

● Comfortable with Xcel, Google suite, especially Google drive and emails platforms.

● Able to multitask.

● Able to work weekdays and weekends shifts (Call center is open 7 days a week)

● Knowledge of Office and Google suite platforms, especially Xcel, Google drive and emails

● Able to multitask in a fast paced environment

● Ability to fluently speak English and Spanish ; an additional language is a plus.

Roles and Responsibilities

● Meet monthly and/or weekly enrollment goals through incoming qualified leads (telephone calls, online chats and emails).

● Make outbound calls as needed on qualified leads and meet the quota as per target.

● Complete outreach for new pool opening, returning customers from freeze and qualified leads from marketing initiatives (Tradeshows, social Media advertising, street markets, school presentations, etc…)

● Be prepared through ongoing training, role-playing and coaching to conduct Consultative approach and conversations that will optimize revenue opportunities including new callers,

multi-day enrollments, sibling/parent enrollments and other incoming qualified leads.

● Research and keep up to date with all required information on our product and school system using available resources, SOPs and informative libraries.

● Provide customers with product and service knowledge and accuracy.

● Accurately create family and student accounts, maintain and update customer information into the systems.

● Process payments, billing adjustment, changes, move-ups, orders, forms and applications.

● Master our central software (Jack rabbit) ; paid training is provided.

● Document all calls with specific and accurate notes and pertinent information, complete call logs and reports as requested.

● Adhere to sales follow up process on qualified leads as per consultative sales training.

● Stay informed with current and upcoming product updates (softwares, program, classes, school locations, etc…)

● Other tasks as assigned

Qualifications

● Sales experience in a consultative sales environment

● Fast paced Call Center experience

● High School education or equivalent

● Successful completion of POS and scheduled training (JackRabbit, Freshdesk, Google drive)

● Ability to fluently speak English and Spanish ; an additional language is a plus.

Requirements

At Home live high speed and study internet

A fully operational computer (laptop or tower) with a camera (working Sound and Video feed) and a headset

We provide all the softwares (Phone, account processing, ticket management tool, emails, online training libraries, etc…)

This is a remote position. <p style="font-size: 8pt;"><em>Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.</em></p>