The role of the office admin at British Swim School Hudson Waterfront is responsible for providing overall administrative support to the Sales and Customer Service Departments.

Knowledge, Skills, and Abilities

· Strong attention to detail

· Strong time management skills

· Critical Thinking, Problem-Solving, Analysis, Strategic Planning

· Organizational skills

· Understanding of the importance of prioritizing tasks as directed

· Ability to take direction as well as to work independently

· Strong work ethic

Some of the Roles and Responsibilities (not exhaustive)

· Provide ongoing administrative support to the call center

· Perform day-to-day tasks as assigned by the supervisor

· Updating and adjusting Jackrabbit customer accounts

Processing client account cancellation

· Running selective customer base reports and action items as needed (missing CC, expired CC, absences, etc…)

· Processing billing tasks

· Processing new web enrollment accounts and waitlist requests

Processing tickets issued from the pool's staff (graduation, merchandising, etc…)

· Adjusting billing and tuition on customer's accounts (registration fee renewal, credit, fee adjustment, etc…)

· Follow up email notification on website access attempt

o Educational email follow-up for all new registrations

o Post fees for the anniversary registration fee

o Billing review and correction: Review and apply correction/update to billing (posting/charging) for all new registrations or for added items (class, purchased merchandise, etc…) to existing family accounts

· Other tasks as assigned by the supervisor.

Requirements and Qualifications:

Bachelor’s degree in a related field preferred

1-2 years of office-related work experience

Background check

This is a remote position.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.