Customer Experience Specialist
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.
Compensation and Benefits (dependent on the franchise owner):
Competitive pay based on experience and with possible opportunities for bonuses!
Paid training!
Birthday off and paid!
Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-8 pm and on weekends from 10 am - 3:30 pm.
The Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
Setting up and breaking down the pool deck area before and after each shift.
Checking water chemistry and temperature prior to swim lessons.
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child’s progress, or about the program.
Assist swim instructors and managers when needed during swim lessons.
Post media content and monitor social media platforms.
Location: We are looking for candidates to work in Spring and Cypress and will give priority to candidates who are willing to travel to and work flexibly at both locations.
LA Fitness - W San Antonio, 522 W Loop 1604 N, San Antonio, TX, 78251
Shifts available: Mondays and Wednesdays 3:00 pm - 8:00 pm and Saturdays 10:00 am - 3:30 pm
Must have reliable transportation to this location as their primary assignment for the shifts listed above
LA Fitness - Leon Valley, 5601 Bandera Rd. Leon Valley, TX 78238
Shifts available: Mondays and Wednesdays 3:00 pm - 8:00 pm and Saturdays 10:30 am - 3:00 pm
Must have reliable transportation to this location as their primary assignment for the shifts listed above
Minimum Qualifications:
Excellent interpersonal communication and organizational skills.
Have a responsible and professional demeanor.
The ability to commit to the shifts listed above on a regular basis with reliable attendance.
The ability to multitask and having fun.
A genuine desire to help us decrease drowning for both children and adults.
Have fun, singing to kids, and celebrating all victories
Preferred Qualifications:
1+ years of customer service experience.
Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
About Us: "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.