Customer Experience Specialist

British Swim School of Newton/Canton/Franklin

Customer Experience Specialist

Stoughton, MA +1 location
Part Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Flexible schedule

    Opportunity for advancement

    Part-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first impression and then keeps it going by maintaining relationships with our families while on deck.

    Benefits and Perks

    Flexible schedules (3-5 hours) convenient for after-school & second jobs

    Paid training & Lifeguard Certification

    Fun work environment and culture

    Employee referral program

    Quarterly (actually fun) team events such as escape rooms, trampoline parks, zip-lining, and bowling to name a few!

    Requirements

    An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships

    An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner

    -Preferred-

    Ability to be upbeat and ready to enjoy having fun at work

    Must be able to work regularly on a weekend

    Someone willing to cross train as a Swim Instructor when coverage is needed

    Job Duties

    Upon completing the training program, Customer Experience Specialists will be our main point of contact for our families and students throughout their time as part of our extended “swim family”

    Setting up and take down the pool deck area before and after each shift

    Assisting our parents with questions they have about their schedule and the progress of their children.

    Supporting the aquatics team by being an active participant in the safety of our swimmers

    Supporting the aquatics team with attendance and skills

    Supporting the aquatics team in managing the seamless transition between classes

    About Us: "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.

    Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

  • Locations
    Stoughton, MA • Newton, MA