Position Title: Call Center Sales and Service Representative
Report to: Sales Manager
Status: Part-time
Location: Orlando FL
As a Call Center Sales and Service Representative with British Swim School (Orlando) you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers’ questions while making their experience personable and memorable.
Knowledge, Skills and Abilities:
● Enthusiastic personality
● Strong sales and customer service skills
● Ability to maintain a positive attitude when speaking to customers
● Ability to adhere to a schedule, follow policies and procedures of British Swim School
● Competent with phone systems and appropriate computer programs
● Able to multi-task
● Ability to fluently speak more than one language is a plus
● Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.
Roles and Responsibilities
● Answer calls, manage online chat and respond to emails
● Research required information using available resources
● Manage and resolve customer issues and complaints
● Provide customers with product and service information
● Accurately enter new customer information into system
● Update existing customer information
● Process orders, forms and applications
● Identify and escalate priority issues
● Route calls to appropriate resource
● Make follow up and outbound calls as needed to follow up on leads
● Document all call information according to standard operating procedures
● Complete call logs
● Produce call reports
Qualifications:
● Customer service and sales experience
● High School education or equivalent
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.