Customer Service Manager
Job Description
Our amazing, mission-based organization is looking for a FUN Site Manager! At British Swim School, Site Managers lead the onsite team of Swim Instructors and Deck Ambassadors to ensure day-to-day pool activities run smoothly. The Site Manager runs efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures ensures that families expectations are met and exceeded. The Site Manager also is the day-to-day contact with the Pool Partner, making sure that relationship is running smoothly.
WE PROVIDE:
Excellent culture - mission driven managers that give back to the community and their staff
Opportunity for growth at a business with massive expansion opportunities
Structured, paid training (including lifeguard certification)
PTO for part time and full time employees
Paid birthday time off
Highly competitive pay
Free parking onsite
Happy, laughing, singing KIDS
Successful candidates will be RELIABLE, NURTURING, ENERGETIC and love to have FUN.
Main responsibilities include:
Experience working with children and a love of swimming is a plus!
18+ Preferred
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.