Job Description

LOCAL CANDIDATES ONLY

Briviant Inc. is a fast growing cloud service provider specialized in managed server hosting. We manage cloud servers for academic, individual and enterprise clients. We are seeking a talented individual as an IT SUPPORT to provide multiple OS technical support to our growing cloud computing infrastructure across multiple international regions. The ideal candidate will bring a mix of technical experience, a can-do attitude, and a fast learning ability to our highly energized team.

Our vertically integrated business model provides tremendous opportunities for growth and development for those seeking a dynamic, hands-on career in operations and Information Technology (IT). If you believe you are a great fit for this position, we would love for you to apply!

JOB DUTIES/RESPONSIBILITIES:

• Maintain, monitor and troubleshoot Mac Servers and Workstations
• Deploy Mac software development tools and automate system configuration process
• Collaborate with other team members to resolve IT related issues in a converged infrastructure
• Analyze, troubleshoot, and resolve system hardware, software, and networking issues via ticketing system
• Resolve Level 1 and Level 2 tickets
• Attend customer support requests to ensure satisfactory resolutions
• Utilize remote access to observe, analyze, and resolve IT problems
• Maintain technical support documentation, and SOP
• Mac Server configuration and monitoring
• Research and implement latest technologies as relates to DevOps

QUALIFICATIONS & EXPERIENCE:

REQUIRED:

• Computer Science or Information System related degree required
• Minimum of 3 to 5 years of experience with Mac or Linux desktop support required
• Proficient in programming/scripting languages such as Python, Perl, and Bash
• Highly organized, focused and result driven
• Effective problem-solver and quick learner
• Intellectual curiosity, accountability and positive approach
• Collaborative and team-oriented attitude

PREFERRED:

• Mac related IT work experience a major plus
• Prior work experience as a corporate/campus System Administrator or IT Support
• Prior work experience with Data Center operations, NOC, Co-locations, Network administrations
• Experience in web development and iOS development
• Certifications in IT, networking, virtualization, IT security and related areas

BENEFITS:

• Health, Dental, and Vision Insurance
• Generous 401(k) package
• Paid vacation, holiday, sick time
• Great work environment
• Team-building company outings
• Complimentary refreshments
• Training and mentorship with ongoing professional development, support, and guidance

Salary: $55,000 - $70,000/year DOE

Job Type: Full-time