Job Description

Broadridge is growing! We are looking for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in Newark, NJ.

As a Trading Support Specialist, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.

In this role, you'll be on a team acting as the main point of contact for all Broadridge Investment Management Solutions (BIMS) clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations and IT groups daily to support their use of BIMS products and services. Succeeding in this role, requires balancing knowledge of the financial industry, technology and our applications to ensure our clients systems are operationally ready daily and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution or escalation of client issues.

Are you a dedicated individual with a strong client service mentality? Do you thrive in a dynamic and creative environment? Are you looking for a role in which you can really make a difference? Please see below for how you can contribute to the success of our organization.

PRIMARY RESPONSIBILITIES:

• Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution.
• Define, present and implement solutions in the form of business process changes and/or business requirement
• Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched.  
• Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
• Build and maintain client and maintain superior levels of client satisfaction.

ESSENTIAL QUALIFICATIONS:

• 4+ years of experience in financial technology and/or the investment industry ideally in a client-facing role. 
•  Proficient in XML/L/Java/VB including the ability to read/write simple scripts
• Ability to read and write SQL scripts and stored procedure
• Knowledge in ETL-ability to follow data as it comes in from the vendor and to the database
• Understanding of financial markets and trading
• Strong written and verbal communication skills and ability to multi-task
• BS/BA degree in Computer Science, Technology, Finance, or related field

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Additional Information Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com