Job Description

You will come from a successful technical solutions background with a clear vision for how to operationalize a successful CRM strategy, demonstrated experience in Salesforce Platform App Development (declarative solutions), Salesforce Development (Apex, VisualForce) and Integration (REST, SOAP, ESB) and a track record of high-impact deliveries. Deep knowledge of Salesforce.com and other CRM systems and processes required. You need to understand how to solve complex business problems, possess a combination of strong business acumen and technical skills, and have strong oral and written communication skills.

PRIMARY RESPONSIBILITIES

• Partner with CRM Owner to design and deliver creative, high-impact business solutions
• Analyze current workflows and structure within Salesforce.com and develop solutions for optimization
• Establish and maintain governance and design principles for optimal usage of Salesforce.com and connected business systems
• Establish and maintain platform governance for compliance, security, and system performance
• Understand key business drivers and strategic initiatives and ensure alignment to the CRM platform and other tools leveraged by the Global Sales, Marketing and Solutions (GSMS) organization
• Support the other Sales Operations related processes and strategies tied to Salesforce.com and any other automation tools that power sales performance reporting and sales enablement
• Build sophisticated programs that scale, iterate and drive sustainable process improvements

Qualifications

• In-depth knowledge of the Salesforce.com application data model and partner product ecosystem, system integration and data management best practices
• 7-10 years hands-on experience with Salesforce.com B2B solutions design, integration, and app development
• 3+ years in a CRM lead role
• Experience with Agile and Waterfall methodologies
• Experienced in working with SFDC administrators and developers on SFDC configurations (validation rules, workflows, assignment rules, approval processes, etc.)
• Highly skilled at integrating Salesforce.com, data management systems and data visualization applications in the delivery of accurate and dynamic sales performance reporting
• Demonstrated success working in a rapid-scale, fast-paced work environment
• Thinks strategically and analytically, grasps new and cutting-edge concepts quickly, and finds creative solutions to complex problems
• Experience with SQL queries and data visualization applications such as Tableau
• Experience in integrating with systems related to sales, marketing, and finance systems preferred

Additional Information Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com