COMPANY BACKGROUND:Broadstep Behavioral Health, Inc. (“Broadstep”) f/k/a Phoenix Care Systems, Inc., is the parent company of Broadstep Academy, Inc. and Broadstep Pharmacy.Broadstep has been a leader in providing a continuum of physical, emotional, and mental support for children and adults with intellectual and developmental disabilities (I/DD), mental illness, and co-occurring disorders for over 45 years.As one of America’s leading I/DD and behavioral health providers, our vision is to be America’s first-choice in behavioral health and supportive living. This opportunity is located in the Simpsonville/Greenville/Columbia, SC area and will travel through out the state of SC to support the Corporate IT department, based in Raleigh, NC. Our ideal candidate will reside in a central South Carolina area. POSITION SUMMARY:Under the supervision of IT leadership, the Service Desk Analyst is responsible for providing computer and business systems support services. Applies knowledge and skills of computer hardware and software to conduct thorough analysis and troubleshooting processes to resolve incidents and problems reported by computer users. Performs diagnostic testing, analysis and optimization of computer devices and components. Helps plan and participate in Service Desk related projects. Responsibilities include;Provides service desk level support for computer systems and servicesAnalyzes, troubleshoots, resolves, and documents solutions for incidents, problems, and service requestsEvaluates, installs, configures, tests, and maintains computer hardware and softwareEnsures appropriate priority is assigned to reported incidents and service requestsProvides timely responses and updates to ensure customer satisfaction Helps provide 24 x 7 coverage for all IT services including on call support activities Works with 3rd party vendors to resolve problems and coordinate implementing solutionsDevelopments and updates training materials as related to the needs of the business Qualifications include;Graduation from an accredited two or four-year college or university with major course work in computer technology field preferred, or equivalent combination of education & experienceAppropriate certifications and/or moderate to advanced desktop support knowledgeTwo or more years of experience supporting and troubleshooting computer hardware and software systemsDemonstrated knowledge and experience with computer devices, operation systems, configurations, diagnostic testing, service desk support systems and tools, and troubleshooting processes and proceduresExperience in a service desk function within a highly dynamic multi-state, multi-location environment is desiredExperience in a healthcare or behavioral health setting is highly desiredPHYSICAL DEMANDS / WORK ENVIRONMENT:Physical: This position requires ability stand, stoop, reach, lift (up to 15 pounds), bend, etc. Ability to sit for extended periods of time utilizing computer and office equipment (requires use of hand & wrist dexterity). May have some exposure to outside environments while traveling.Sight: Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Communicating: Must be able to hear, understand, and respond to others in person, in writing or email, by telephone, alarms and to medical equipment/devices.Environment: Work is in an office environment, climate controlled through central conditioning.Occasional exposure to a variety of weather conditions and chemical substances used for cleaning and/or operation of equipment.OSHA Category 1: The use of universal precautions, personal protective equipment, regular hand washing, and following manufacturing guidelines can greatly reduce exposure risk and must be adhered to.In accordance with the Americans with Disabilities Act (ADA), the information above is intended to summarize the essential functions of and requirements for the performance of this job; it is not meant to be an exhaustive list of miscellaneous duties and responsibilities. Management reserves the right to assign or reassign duties to this job description at any time.Job Type: Full-time