HIGH-LEVEL OVERVIEW

The Brokerage & Compliance Manager leads and oversees the daily import operations, ensuring regulatory compliance with CBP and other government agencies while managing team development, and driving process improvements and delivering exceptional customer service.

This is a in office position based in Miami, FL area.

EXPECTATIONS

• Oversee the customs clearance process for clients across all modes of transportation
• Mentor, train, and support a small team of entry writers  & coordinators
• Ensure compliance with CBP regulations and all applicable PGAs (FDA, USDA, EPA, etc.)
• Liaise with U.S. Customs and other government agencies as needed
• Manage classification, entry audits, and post-entry processes
• Act as the main point of contact for clients regarding complex entry issues
• Build import compliance program, procedures, work instructions, and training
• Drive process improvements and maintain KPIs for efficiency, accuracy, and compliance
• Stay current on regulatory changes; communicates changes to teams and update processes
• Create timely and accurate client invoices, managing profit and expenses of the department

ESSENTIALS

• License Customs Broker required
• 7+ years of experience in customs brokerage and import/export operations
• Expert knowledge of import/export regulations; HTS, COO, Valuation, FTA, AD/CVD, etc.
• Excellent people leader, supporting continual growth and education
• Detail-oriented with strong analytical and decision-making skills
• Customer focus with interest in process improvement and company growth
• Strong computer skills with MS Office, ACE, FRONT, and brokerage software
• Spanish language a plus