The Brokerage Customer Service Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate and timely manner.

Position Responsibilities

• Coordinate and monitor transportation activities across multiple shipments and carriers.

• Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges.

• Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.

• Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates.

• Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency.

• Take ownership in resolving issues resolving operational issues such as delays, schedule changes, and last-minute adjustments without waiting for direction.

• Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system.

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating freight volumes.

• Maintain accurate documentation and operational records.

• Provide coverage during peak periods and support business-critical timelines.

**Knowledge, Skills, & Abilities **

• Strong sense of urgency and accountability.
• Excellent written and verbal communication skills.
• Ability to multitask and thrive in a deadline driven environment.
• Strong knowledge of Microsoft office suite.
• Strong organizational skills with high attention to detail, while working under pressure managing competing priorities simultaneously.

Education & Experience

• Bachelor’s degree in supply chain or business management required. 1 year of relevant work experience may be substituted for each year of education required.
• 1+ Logistics or transportation experience required.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $19.23-$29.87
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor