Job Description

CUSTOMER SUPPORT SPECIALIST- Customer Support Specialist is a key member of the team providing support and knowledge to a portfolio of clients.

Some responsibilities will include but not limited to:

• Reply to inbound requests from channels in prescribed service levels.
• Offer direct customer service and technical support to user through phone, email and in-person.
• Manage product help desk and capture user interactions.
• Record customer change requests and technical requirements.
• Record issues and solutions to troubleshoot guides.
• Support clients to answer queries, locate information and review technical requirements.
• Present to end users for training purposes.