Job Description

JOB DESCRIPTION

BROKERMINT IS A FAST-GROWING SAAS TECHNOLOGY COMPANY THAT CURRENTLY HAS A FANTASTIC OPPORTUNITY FOR EXPERIENCED SUPPORT SPECIALIST TO JOIN THE TEAM!

CORE FACTS:

6.5 YEARS IN BUSINESS,1100+ ACTIVE B2B CLIENTS, PRESENCE IN ALL 50 STATES AND OVERSEAS!

HERE AT BROKERMINT, WE STRIVE HARD TO MAKE COMPLICATED THINGS EASIER. TODAY, WE ACCOMPLISH THIS BY HELPING REAL ESTATE BUSINESSES SIMPLIFY THEIR OPERATIONS THROUGH THE USE OF OUR REVOLUTIONARY CLOUD-BASED BUSINESS MANAGEMENT TOOL.

WE ARE LOOKING FOR SUPPORT SPECIALISTS WHO ARE INTERESTED IN SOLVING PROBLEMS, IMPLEMENTING CLIENT SOLUTIONS AND HELPING COMPANIES USE SOFTWARE TO ACHIEVE THEIR GOALS. MEMBERS OF OUR IMPLEMENTATION TEAM ARE RESPONSIBLE FOR GUIDING CUSTOMERS THROUGH INITIAL PLANNING, SOFTWARE SETUP, SUPPORT AND TOOL TRAINING.

OUR CUSTOMERS VARY IN SIZE, SO WE ARE LOOKING FOR TEAM MEMBERS WHO HAVE THE COMMUNICATION SKILLS AND FLEXIBILITY TO HELP WITH A VARIETY OF TASKS AND CHALLENGES INCLUDING:

• DRIVING PRODUCT ADOPTION ACROSS THE CUSTOMER BASE

• ENSURING ALL CUSTOMERS COMPLETE THE REQUIRED ONBOARDING STEPS AS QUICKLY AS POSSIBLE

• PROVIDING ALL ONGOING SUPPORT VIA MULTIPLE COMMUNICATION CHANNELS INCLUDING HELP DESK EMAIL, PHONE, CHAT, SCREEN SHARING SOFTWARE, ONLINE SOCIAL PLATFORMS, ETC.

• STAYING IN TOUCH WITH ASSIGNED CUSTOMERS, KEEPING AN EYE ON THEIR EXPERIENCE WITH BROKERMINT SOFTWARE AND PROACTIVELY PREVENTING POSSIBLE ISSUES OR SERVICE CANCELATIONS

• INVOLVING AND FACILITATING COMMUNICATION BETWEEN CLIENTS AND TIER 2 SPECIALISTS AND OTHER BROKERMINT TEAMS ON ESCALATED ISSUES

BROKERMINT EXPECTS A GOOD CANDIDATE TO HAVE THE FOLLOWING SKILLS AND EXPERIENCE:

• PROVEN CUSTOMER SUPPORT EXPERIENCE AND EXCELLENT CUSTOMER SERVICE APTITUDE

• STRONG PHONE CONTACT HANDLING SKILLS AND ACTIVE LISTENING

• CUSTOMER ORIENTATION AND ABILITY TO ADAPT/RESPOND TO DIFFERENT TYPES OF CHARACTERS

• EXCELLENT COMMUNICATION AND PRESENTATION SKILLS

• STRONG ANALYTICAL SKILLS AND MINDSET

• ABILITY TO MULTITASK, PRIORITIZE AND MANAGE TIME EFFECTIVELY

• MANAGING SIMULTANEOUS SOFTWARE IMPLEMENTATIONS FOR MULTIPLE CLIENTS

• DELIVERING PRODUCT TRAINING SESSIONS VIA PHONE AND WEB CONFERENCE SOFTWARE

BE A PART OF OUR DYNAMIC SERVICES TEAM AND USE YOUR CREATIVITY TO HELP CUSTOMERS DO BIG THINGS!

HERE ARE JUST SOME OF THE MANY BENEFITS WE OFFER:

• OPPORTUNITY TO GROW

• SALARY AND PERFORMANCE BASED BONUS

• PTO AND PAID HOLIDAYS

• HEALTH BENEFITS

• OPPORTUNITIES FOR PROFESSIONAL DEVELOPMENT AND ADVANCEMENT

• MONTHLY 'HAPPY HOUR'

• FUN TEAM BUILDING EVENTS AND ACTIVITIES

• TIGHT-KNIT WORK ENVIRONMENT OF A SMALL COMPANY

JOB TYPE: FULL-TIME, IN OFFICE

Company Description

Core facts: 6.5 years in business, 1100+ active b2b clients, presence in all 50 states and overseas