Company Overview

Established in 2002, the Brookhaven Pub and Grill is locally owned and offers a wide range of activities, food, and spirits to satisfy anyone. From our fully stocked bar to our multiple large screen high definition LCDs, we are the place to come and enjoy your favorite sporting event in the best that TV has to offer. We offer a complete menu of food that is made to order and guaranteed to leave you satisfied and coming back for more. We feature hand-breaded chicken tenders, gourmet burgers, and specialty salads that are all made from the freshest ingredients. If great food, unbelievable televisions, and live music in a neighborhood pub and grill environment are what you are looking for, we are a perfect choice!

Job Summary

Assist front-of-house staff in providing excellent service to guests. Running food is the priority but other job duties may be required.

Responsibilities

Promote, work, and act in a manner consistent with the mission of Spell Restaurant Group

Set tables with clean linens, condiments, or other supplies.

Clear tables after guests, wipe tables or seats with dampened cloths, or replace dirty tablecloths.

Promptly clean tabletops, chairs, booths, and the floor under and around tables between guests.

Remove used tableware between courses and provide tableware for the next course.

Locate items requested by guests.

Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.

Take soiled tableware to the designated area, unload, sort, and stack silverware, dishes, and glassware for cleaning.

Perform serving, cleaning, or stocking duties to facilitate customer service.

Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.

Clean up spilled food or drink or broken dishes and remove the trash.

Serve food to guests when servers need assistance.

Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guests.

Thank guests as they leave.

Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.

Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.

Fill beverage or ice dispensers.

Stock cabinets or serving areas with condiments and refill condiment containers.

Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.

Respond appropriately to guest requests and communicate guest requests to the server as needed.

Obtain service area assignments at the beginning of each shift.

Inspect assigned restroom every 30 minutes, and clean as needed.

Attend all scheduled employee meetings and offers suggestions for improvement.

Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.

Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Qualifications Essential Requirements:

Must be at least 18 years of age

Be able to stand, walk, and carry food for long periods of time

English reading and communications skills

Strong attention to detail

Ability to identify and prioritize tasks to maintain high-quality guest service

Ability to effectively implement the three C's: coordination, Consolidation, and communication

Ability to obtain necessary food and liquor permits

Preferred Skills:

Prior restaurant or retail experience

Previous experience in a fast-paced high-volume environment

Benefits/Perks

Opportunity for Advancement

Companywide Food Discounts

Direct Deposit

Qualified Employees:

Insurance Offerings

401K with employer match