Job Description

Job description

Summary

Brosnan is looking for an Operations Specialist (OS) that will be responsible for monitoring and executing a variety of operational duties within a dedicated regional operations center (ROC) structure. The OS will work closely with the regionally based teams (matrixed reporting structure) and be a direct resource to all the field security team members, around the clock. They will also have local knowledge of the region, districts, and all jobs within the OS’s ROC coverage area.

The duties of this position include the monitoring of the field supplied schedules through WinTeam and monitoring of clock ins and outs via eHub & SecuriTime. The ROC team will also assist with staffing ad hoc / temporary last-minute work requests, proactively managing and reducing unbilled overtime and several other operational responsibilities involving Logistics, and Human Resources.

The ideal candidate for this position is a great multi-tasker, can handle stress well and is able to prioritize various tasks that must be completed in a timely manner. Clear communication between multiple management levels is vital. This position reports to the ROC Manager and works closely with the local regional and district managers.

Responsibilities:

• Monitor Security Officer’s (SO) field supplied schedules

• Monitor SOs smartphone app clock-ins and clock-outs (eHub & SecuriTime)

• Monitor Brosnan SmartTruck cameras to ensure compliance and safety.

• Conduct camera functionality audits with IT / Logistics

• Fill shifts where the SO calls out last minute, during non-business hours only

• Schedule ad hoc / last minute temporary sites when necessary

• Work with the HR recruiter and field management (RAM / DM) in the region to ensure all needs for service are properly being addressed and individuals are hired to fulfill all positions and replacements are hired when needed.

• Report to RAM / DM, client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.

• Escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s).

• Recommend operational improvements and efficiencies to your ROC manager

• Provide daily operations reports to next shift Ops Analyst and Supervisor.

• Work with Logistics and the local regional team to manage uniforms and equipment inventories.

• Receive and dispatch vehicle or equipment malfunctions notifications.

• Receive, record, and direct any guard or field complaint or personnel issue (non-business hours).

• Continued review of training material to ensure compliance with the BRC Policies and Procedures. Notify the field of any BRC or Client initiated procedural changes.

• Ensure TrackTik & eHub are being properly utilized by SOs and Field Supervisors. Resolve use questions of these and other applications.

• Maintains current knowledge of site contract requirements., including SO training requirements.

• Maintain all SO’s availability, time worked, and client exclusion lists via coordination with field operations team members.

Qualifications:

• Must have a valid, state-issued Driver’s License

• A US citizen or an alien lawfully authorized to work in the United States

• Excellent communication skills, customer service experience is a plus

• Skilled multi-tasker

• Keen attention to detail

• Flexible Schedule

• Reliable transportation and proximity to the ROC

Preferred Qualifications:

• Security industry experience

• Experience using scheduling software

• WinTeam experience is a big plus!

Job Type: Full-time

Pay: From $19.00 per hour

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

Applicable State License #

NY License# 11000043562 -This business is licensed by the New York Department of State, Division of Licensing Services.

Company Description

Founded in 1996 by Patrick J. Brosnan, Brosnan Risk Consultants (BRC), is a full-service protective, investigative and intelligence firm to a global network of clients. Headquartered in NY with branch locations in multiple states, Brosnan is one of the largest privately held providers of technology-driven security services. Brosnan’s mission is focused on leveraging manpower, data and technology to deploy smarter security for our customers. Licensed in every state, BRC leverages the operational efficiencies of their 24/7 Global Command Center to ensure seamless Command, Control, Communication and Coordination of every security officer in the field. The unparalleled efficiency and effectiveness of our Command Center, and our fleet of Mobile Command Centers and SmartTrucks, has transformed Brosnan’s service delivery. For almost 25 years, Brosnan has evolved as risk has evolved by providing security solutions that not only help protect against threats, but identify and mitigate issues before they become a threat. Brosnan’s shift from the historical delivery of labor-based security to technology-infused risk mitigation solutions has provided a safer and more secure environment for our clients. The unwavering commitment to identify, test, and pilot innovative best-in-class security technologies has redefined our service delivery. Over its history, Brosnan has consistently seized opportunities to meet changing client needs. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.