Job Description

All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

• conducting customer satisfaction surveys to understand what areas of the company's services need improvements

• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

• curating streamlined email and social media communication mediums for offers, updates and much more

• dealing with customer issues and churning out an easy-to-follow solution

• managing payment and delivery of customer orders

• helping customers choose the right product for their requirements and budget

• handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals

• establishing a positive rapport with all clients and customers in person or via phone

• forming reports based on customer satisfaction statistics and helping their team to develop new skills

• fixing appointments based on the availability of customers and clients

• interacting with customers to ensure they have a desirable and shareable experience.

CUSTOMER CARE EXECUTIVE

Work Time: 9 AM to 5 PM, Monday to Friday

Location: Brusche Warehouse, Fife WA 98424

Customer care executives are the support system of companies that often communicate with their customers. These professionals help companies develop and maintain strong relationships with customers and clients.

WHAT IS A CUSTOMER CARE EXECUTIVE?

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation. They may also lead a team of customer service professionals and educate them on how to tackle customer queries.