We're looking for a tech-savvy problem-solver to join our dynamic team as a Technical Support Specialist. You'll be the frontline hero, providing excellent customer service and resolving technical issues for our clients. If you love troubleshooting and helping people, this role is for you! Why Join Us • Competitive salary and benefits package. • Opportunity to make a significant impact on a fast-growing ISO. • Supportive and collaborative work environment focused on professional development. Responsibilities: What You'll Do • Provide prompt and efficient technical support to merchants experiencing issues with payment terminals, software, or related systems. • Troubleshoot a variety of technical problems through phone, email, and remote support tools. • Accurately document client interactions, and solutions, and escalate complex issues as necessary. • Stay updated on the latest merchant service technologies and procedures. • Collaborate with other departments to ensure seamless customer experiences. Qualifications: • Previous experience in a technical support role, ideally in payment processing or a related technology field. • Strong working knowledge of payment processing systems, terminals, and common software. • Excellent communication skills, both written and verbal. • The ability to explain technical concepts to non-technical users with patience and clarity. • A passion for providing outstanding customer service. Compensation: $45,000

• What You'll Do • Provide prompt and efficient technical support to merchants experiencing issues with payment terminals, software, or related systems. • Troubleshoot a variety of technical problems through phone, email, and remote support tools. • Accurately document client interactions, and solutions, and escalate complex issues as necessary. • Stay updated on the latest merchant service technologies and procedures. • Collaborate with other departments to ensure seamless customer experiences.