A Fortune 500 financial institution is hiring a Client Service Lead to its Institutional Services team! The Lead will work with a set of dedicated clients to provide them with the holistic investment data needed by their stakeholders. In addition, they will identify solutions to data analysis and reporting challenges in an ever-changing and dynamic investment environment!

Things to get excited about:

• This is a new business unit set up to provide a tailored digital service offering for some of the most sophisticated institutional investors globally!
• Annual reviews and bonuses
• Ability to move to other teams or get promotions after one year in a position
• Full dental, vision, life, disability insurance
• 401k contributions on day 1. Match on day 90.
• Pension Plan contribution
• Alternate work options (work from home a couple of days a week after 90 days)
• 20 PTO days, and all banking holidays
• Family programs: including adoption assistance, maternity leave, paternity leave, Lactation program, child development center on-site, School visitation time
• Tuition Reimbursement
• Onsite gym and gym discounts across the city
• Legal assistance, counseling, and other professional services

DESCRIPTION

• Serves as a daily point of contact for advanced / escalation of client service needs and responsible for interpreting, reviewing, and resolving ad hoc client requests.
• Acts as a final reviewer and approver for month-end client cycle including validating statement-based valuations. Provides final review and sign off on client output including NAV, allocation, and underlying client performance.
• Delivery of all client data analysis and reporting (accounting, exposures, performance, etc.)
• Hosts monthly client sign off meeting to review all data and performance results with clients.
• Participates in initial client discovery sessions; assists in project planning, setting client expectations and facilitating continuous client updates throughout the onboarding process.
• Creates client service-level descriptions and manages any associated client negotiations.
• Leads new client onboarding, including the review of all historic data entry and reconciliations, along with the management of team members and tasks to meet continuous client deadlines and milestones during the onboarding process.
• Responsible for adherence to client service level deliverables as documented in the respective service level documents.
• Responsible for the detailed management of client investment data.
• Responsible for oversight of all investment reconciliations, including reconciliation of cash, positions, performance, transactions, alternative investment metrics (unfunded commitments, etc.).
• Responsible for oversight of NAV, allocation, and underlying client performance for alternative investments.
• Analyzes and communicates output from attribution models to clients and Public Market Equivalent (PME) output to clients.
• Serves as a resource for toolset’s liquidity analysis and portfolio planning capabilities supporting the institutional asset owner clients.
• Creates materials and conducts ongoing training activities for clients and new team members, supporting full-service clients and software-only clients.
• Creates training materials and leads training sessions on daily operational activities as well as system capabilities
• Participates in ongoing process improvement discussions where feasible.

QUALIFICATIONS

• A College or University degree is required.
• 6+ years of institutional investment industry experience in Performance Measurement & Investment Data Analytics, Alternative Asset Operations, Investment Operations, Fund Accounting, Financial Reporting, and/or Investment Account Data Reconciliation.
• Completion (or progress towards) of advanced credentials (CFA, CAIA, CPA, MBA) preferred.
• Experience working with complex asset owners and a strong understanding of the institutional investment industry, including markets, instruments, funds and fund structures, trading, etc.
• Deep knowledge of alternative assets and related operational processes (hedge funds, private equity). Demonstrated understanding of private equity transactional impacts on unfunded commitments, market value, cost, and other metrics typically associated with private equity (TVPI, DPI, PIC, etc.).
• Prior experience with multi-asset class portfolio management software.
• Client servicing and relationship management experience; high level of comfort communicating directly with clients and client advocacy.