Job Description

ALL CANDIDATES MUST BE VACCINATED

Buckles-Smith Electric offers a work environment with unique opportunities in Northern California from the North and East Bay through Silicon Valley and down to Fresno. We service local companies driving change in Industrial Automation, Infrastructure, and cutting-edge technology across many essential industries. Suppliers and manufacturers within our regional $5 billion electrical market choose Buckles-Smith as their preferred channel partner. Join us as we continue our growth within an exciting and dynamic sector.

We are looking for motivated and creative individuals with varying skill sets and unique contributions to drive us forward.

SUMMARY

Oversee overall performance of Service Center (personnel, administration, operations, and sales) and work to meet and/or exceed Sales/Operations objectives as presented by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to:

• Communicate sales and operational objectives and share performance reports with staff.
• Encourage employee growth, coach, and acknowledge good performance and work at improving substandard performance.
• Conduct employee performance reviews and training as required.
• Meet with vendors as needed to develop partnership, coordinate training, and address concerns and demands.
• Process customer requests in compliance with customer requirements.
• Address all customer complaints and/or inquiries promptly. Assure equitable resolution to maximize customer satisfaction.
• Enforce adherence to Quality Manual, Standard Operating Procedures, Work Instructions, and Task lists as they pertain to administration, operations, and sales.
• Interface with appropriate management and/or department personnel regarding administration, operations, sales, human resources, and other concerns as needed.
• Participate and contribute in scheduled Service Center and Service Center Supervisor meetings.
• Coordinate and report on employee work schedule/hours.
• Enforce corporate guidelines for expediting Open Orders and Open Purchase Orders for transactions relating to personnel.
• Maintain Cycle Count Schedule and interface as needed with appropriate Materials Group personnel to maintain accurate and viable inventory.
• Manage facility, equipment, and site services, and recommend changes in allocation of space and storage as needed.
• Maintain a safe, clean, and organized facility by complying with procedures, rules and regulations.
• Enforce adherence to and report violations of policies as defined in company handbook.
• Attend training courses to stay current with industry trends.
• Become proficient in current business system.
• Become knowledgeable of the company’s organization, structure, product lines, and policies and procedures.
• Ad hoc activities as requested.

KNOWLEDGE AND SKILL REQUIREMENTS

• Able to effectively communicate orally and in writing with customers, suppliers, and employees
• Demonstrated supervisory skills
• Proficient in MS Office
• Knowledge of basic algebra, percentages, addition, subtraction, multiplication; able to compute gross margin percentage

EDUCATION

Four-year college degree: one-two year’s supervisory experience preferred; ten years related industry experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid class “C” CA driver’s license

PHYSICAL DEMANDS

While performing the duties of this job, an employee is regularly required to sit for long periods; stand; talk and hear both in person and by telephone; and use hands to operate, handle or feel office equipment; and reach with hands and arms. The employee is occasionally required to walk, climb, stoop or bend and lift and/or move up to and including 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

EOE/AA/females/minorities/veterans/disabled

Company Description

Buckles-Smith Electric is a company that offers unique opportunities within the unique setting in the Silicon Valley and Northern California. Many of the companies driving change in today’s high-tech, global economy are located here and are customers to Buckles-Smith. We are in the middle of a $5 billion electrical and automation industry in Northern California. Buckles-Smith can offer career opportunities and challenges, and will keep you in the middle of an exciting and dynamic area. We are looking for motivated and creative individuals to join our team and help drive our company’s future!