Budtender (Dispensary Sales Associate)
LIVEHAPPY, INC
Department
|
Retail
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Location
|
Cathedral City, California
Reports To
|
Dispensary Store Manager
Employment Status
|
Full-time or part-time, based on business needs
Classification
|
Nonexempt
Pay Range
|
$18.00–$20.00 per hour before incentive/bonus.
Position Summary
The Budtender provides knowledgeable, welcoming and compliant service to dispensary customers. This
position verifies customer eligibility, identifies customer needs, explains available products, completes accurate
point-of-sale transactions, supports inventory accuracy and maintains a clean and secure retail environment.
Budtenders must balance excellent customer service with strict adherence to cannabis regulations and company
procedures.
Essential Duties and Responsibilities
Customer Service and Product Education
• Greet customers promptly, create a welcoming environment and provide attentive service throughout the
transaction.
• Ask appropriate questions to understand customer preferences, experience level, intended product
format and budget.
• Explain product categories, cannabinoid content, terpene information, methods of use and responsible-
use considerations based on approved product information and training.
• Make customer-focused recommendations without diagnosing conditions, prescribing treatment or
making unsupported medical or therapeutic claims.
• Communicate current promotions, loyalty-program information and product availability accurately and
consistently.
• Resolve routine service concerns and promptly involve a lead or manager when an issue exceeds the
position's authority.
Sales Transactions and Compliance
• Verify identification, age and customer eligibility before permitting access or completing a transaction, as
required by law and company procedure.
• Accurately create or update customer profiles and enter products, discounts, taxes, payments and
required information in the point-of-sale system.
• Follow legal purchase limits and company procedures for packaging, labeling, receipts, returns, exchanges
and discounts.
• Count cash, provide accurate change and reconcile the assigned register or cash drawer according to
established procedures.
• Protect customer, employee and company information and maintain confidentiality of records and
transactions.
• Immediately report suspected diversion, fraudulent identification, theft, unsafe behavior, policy violations
or unusual transactions to management.
Inventory and Store Operations
• Retrieve, stage and restock products while maintaining secure custody and accurate product location.
• Assist with cycle counts, inventory counts, product checks and discrepancy identification as directed.
• Check product labels and condition before sale and promptly remove or report damaged, expired, recalled
or questionable products.
• Maintain orderly displays, counters, menus, storage areas and customer-facing materials in accordance
with company standards.
• Complete assigned opening, closing, cleaning, sanitation and operational checklists accurately and on
time.
• Follow all access-control, key, alarm, visitor, camera, cash and security procedures.
Teamwork and Professional Conduct
• Attend required meetings and complete assigned product, compliance, safety and customer-service
training.
• Communicate inventory issues, customer trends, operational concerns and shift information clearly to
leads and managers.
• Maintain dependable attendance, punctuality, professional appearance and respectful conduct.
• Remain fit for duty and comply with policies prohibiting on-duty cannabis use, impairment and
unauthorized product consumption or possession.
• Follow LiveHappy policies, safety procedures and lawful instructions from management.
Required Qualifications
• At least 21 years of age.
• High school diploma or equivalent preferred.
• At least one year of customer service, retail, hospitality or cash-handling experience preferred; prior
licensed cannabis retail experience is strongly preferred.
• Ability to learn and accurately communicate cannabis product information, regulations and store
procedures.
• Basic math skills and ability to operate a point-of-sale system, cash drawer and related retail equipment
accurately.
• Clear verbal communication, active listening, sound judgment and professional customer-service skills.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and composure.
• Bilingual English/Spanish communication skills preferred.
• Ability to satisfy any background-check, fingerprinting, badging or work-permit requirements imposed by
applicable law.
Schedule and Work Environment
• On-site position requiring availability for assigned mornings, evenings, weekends and holidays.
• Work is performed in a licensed cannabis retail environment with frequent public contact, cash handling,
video surveillance and noticeable cannabis odor.
• Employees may work near secured inventory areas and must consistently follow access and product-
control procedures.
Physical Requirements
• Stand and walk for most of the scheduled shift and regularly communicate with customers and coworkers.
• Frequently use hands to operate registers, computers, scanners and retail equipment; bend, reach, crouch
and move throughout sales and storage areas.
• Occasionally lift, carry, push or pull items weighing up to 40 pounds, with or without reasonable
accommodation.
General Statement
This job description describes the general nature and level of work expected. It is not intended to contain every duty or responsibility. LiveHappy may modify responsibilities based on business, operational or regulatory needs.
LiveHappy provides equal employment opportunity and reasonable accommodation in accordance with
applicable law. Employment with LiveHappy is at will unless otherwise provided in a written agreement signed
by an authorized company representative