General Manager Job Description

Reports to: District Manager

Job Summary and Mission

The General Manager contributes to Buff City Soap’s success by leading a team to create and maintain the Buff City Soap Experience for our clients. The General Manager is required to regularly exercise discretion in managing the overall operation of the store. A majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring client satisfaction and quality of client experience, ensuring production and par levels are met, monitoring and conducting product quality control, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your store, and managing safety and security within the store. The General Manager is responsible for modeling and acting in accordance with Buff City Soap principles.

Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:

Client Satisfaction - Ensuring exceptional client satisfaction in your store by: · Developing and coaching employees to provide amazing client experience. · Following up swiftly on client concerns or issues. · Putting the client experience first before any other responsibilities.

Leadership - Communicating goals for the team, developing organizational capability, and modeling how we work together: · Demonstrates a calm demeanor during periods of high volume/unusual events. · Consistently sets a positive example. · Displays a “client comes first” attitude by holding team members accountable for delivering exceptional client service. · Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company SOP’s. · Manages with integrity and honesty and promotes the culture, values and mission of Buff City Soap. · Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations. · Provides coaching and direction to the team to achieve operational goals. Constantly reviews store environment and key metrics to identify problems, concerns, and opportunities for improvement. · Directly responsible for cleanliness, maintenance, and organization of the store (General Managers are required to clean, maintain, and produce product).

Planning and Execution - Developing strategic and operational plans for the team, managing execution, and measuring results: · Manages store staffing levels to ensure employee development and maintain store operational requirements. · Hires, trains, develops, and coaches Assistant Management. · Identifies and prioritizes communications and uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately. · Constantly develops and communicates production plans that are driven by par levels and sales of product. · Manages party scheduling, planning, and execution. · Manages fundraising and community events. · Plays a key role in driving social media platforms in the community. · Grassroots marketing to area business to drive foot traffic in the store for events. · Will follow inventory and ordering SOPs to ensure inventory levels are accurately maintained.

Business Requirements - Providing functional expertise and executing functional responsibilities: · Adherence to applicable wage and hour laws for nonexempt team members and minors. · Uses all operational tools to plan for and achieve operational excellence in the store. Tools include labor guidelines, reports, cash management, production pars, and inventory management. · Utilizes financial reports to identify and address trends and issues in store performance. · The General Manager is required to work a 5-day workweek of 45 hours per week (minimum), including two mid or closing and weekend shifts each week. · During peak season, the General Manager may be required to work mid/closing and Saturday shifts (October 1 – February 1).

Sales Development & Team Building - Providing team members with coaching, feedback, and developmental opportunities and building effective teams: · Regularly conducting performance assessments, providing feedback, and setting challenging goals to improve sales performance. · Manages ongoing sales.

Required Knowledge, Skills and Abilities · Ability to manage store operations independently · Ability to manage effectively in a fast-paced environment · Ability to manage multiple situations simultaneously · Ability to manage resources to ensure that established service levels are achieved at all times · Ability to sell and effectively teach sales skills · Ability to produce all products · Ability to monitor quality control of product to minimize loss · Interpersonal skills · Knowledge of client service techniques · Knowledge of supervisory practices and procedures · Organization and planning skills · Strong operational skills in a client-service environment · Strong problem-solving skills · Team-building skills · Ability to communicate clearly and concisely, both orally and in writing · Strong leadership skills, with the ability to coach and mentor others · Ability to plan and prioritize workload · Ability to handle confidential and sensitive information · Ability to answer phones professionally and efficiently. · Basic computer skills (ability to use Word, Excel and Outlook)

Physical Requirements · Ability to stand and walk for long periods of time · Ability to bend at the waist · Ability to lift items/team lift items and heavy boxes, sometimes more than 50 lbs · Ability to bend down to pick up trash, towels etc from the floors · Ability to perform store cleaning functions including dusting, sweeping, mopping, scrubbing, etc. · Ability to be around raw materials and fragrances without irritation.