The Company:
Join our client, a dynamic company committed to amplifying personal growth and professional success. They specialize in empowering high-performing executives across the United States, Canada, and Europe. Their global teams, based in Portland, Manila, and Guatemala City, embody a service culture driven by a social mission to improve lives worldwide. Recognized by The Oregonian as one of the Top Places to Work in 2020, 2021, and 2022, our client is a unique workplace fostering a client services culture.

The Job:

As a Customer Success Manager, you play a crucial role in enhancing the experience of members and contributing to their success. You will serve as the primary account-level point of contact, ensuring the seamless onboarding of new members and proactively managing and growing an existing book of business. If you are passionate about making a positive impact, possess strong communication skills, and thrive in a collaborative environment, this role is an exciting opportunity to be part of a global team dedicated to excellence.

Responsibilities:

• Own the experience for members, acting as their primary account-level point of contact and thought partner.
• Manage the onboarding process to ensure quick and successful integration for new members.
• Proactively retain and grow an existing book of business through clear and timely communication and creative problem-solving.
• Work collaboratively with overseas teammates to ensure the quality of service delivery.
• Be a consistent champion of our client's culture- embodying their core values

Requirements:

• Bachelor’s degree
• 1-3 years of business experience.
• Strong verbal communication and business-style writing skills.
• Confidence in communicating with senior executives and high-powered clients.
• Highly organized with a process-oriented work style.
• Entrepreneurial work ethic and ability to adapt.
• Unexplainable fondness for the color orange.
• Alignment with core values.
• Local to or a desire to settle in the Portland, OR area.

Preferred Qualifications:

• Salesforce and/or other CRM experience.
• Managerial or team-leading experience.
• Experience overseas or a passion for working in cross-cultural environments.