Job Description

BMD is currently seeking a Customer Service Representative at our Eureka, CA. This position plays a fundamental role in achieving BMD Inc. profitability and revenue growth objectives. This person is responsible to build and develop a sales opportunity pipeline by conducting internet researches, making outbound calls, qualifying new prospects, and helping the sales team to successfully close those opportunities.

JOB SUMMARY:

Receives telephone and faxed orders from customers in a friendly and professional manner and processes requests under the direction of the Inside Sales Manager, maintains extensive knowledge of product information, accepts a proactive role in selling products, and responds to customer needs

RESPONSIBILITIES AND DUTIES:

1. Uses friendly and professional conduct in receiving all calls
2. Stays logged into the phone system 90% of the workday and answers every call before the third ring
3. Devotes adequate attention to key account holders
4. Keys in telephoned, emailed and faxed orders into company database
5. Follows up with open orders as needed
6. Maintains working relationship with outside sales representatives, communicating prices and other requested information as needed
7. Resolves purchasing and delivery discrepancies and recommends appropriate action to correct errors
8. Create quotes in AS400 and distribute to customer and / or OSR
9. Create work orders for collateral materials
10. Work shipped less than ordered and pre-invoice audit report
11. Coordinate with customer on Simpson “Spec non cat” disclaimer
12. Work Small Order Program
13. Try to move slow moving inventory specials (SDO)
14. Audit handler order status, (make sure there are no status 10 or 00’s at day’s end)
15. Create inventory hold tags
16. Writes requests for credit/debit memos for review by Building Products Inside Sales Division Manager
17. Stays continuously updated on product information
18. Makes scripted outbound calls to customers regarding product information and updates
19. Submit IT work orders using Community Manager for any computer problems
20. Expected to attend frequent product-training meetings before and after regular work hours and during lunch times.
21. Performs other duties as requested by the Building Products Inside Sales Division Manager

Company Description

BMD is 100% employee owned! Employee Owners share in the company's profitability through its Employee Stock Ownership Program (ESOP). The ESOP ownership concept starts at orientation and continues throughout the Employee Owner's career at BMD. The Company supports a collaborative team work environment, open two-way communication, balanced family-work life, and performance-based recognition and rewards. Since becoming an ESOP organization in 1991, BMD has earned various awards and has been recognized by the ESOP community both regionally and nationally. Annually we recognize a select group of employees who exemplify employee ownership and serve as role models for others. We also provide hands-on and financial support to our communities. BENEFITS 401(K) Plan with a Company Match Health Insurance Dental Insurance Vision Insurance Long-term Disability Insurance Life Insurance Employee Assistance Program Flexible Plan (FSA) Paid Time Off: Holidays Vacation Sick Leave Jury Duty Bereavement College Scholarships for Dependents Discounted Product Purchases Employee Referral Program Length of Service Awards Educational Assistance