Job Description
We are seeking a Client Services Manager to join our team! You will be responsible for the management of the department and quality of service provided to our clients. This is a Salaried Management Role position. Salary is DOE.
RESPONSIBILITIES:
- Plan, coordinate and implement large onboarding projects with IT and Operations
- Direct and lead the work of technical staff
- Evaluate new strategies and procedures
- Ensure deadlines and cost targets are met
- Maintain required project documentation
- Serve as a liaison between business and technical aspects of projects
- Financial: Bank account Reconciliation, accounts payable, payroll
- Program Management: Facilitate changes as required by regulations and clients
- Reconciliation/Auditing: Sub-contractors and internal staff audits
- Training: Ensure that staff are properly trained to meet new client/regulatory needs
QUALIFICATIONS:
- Previous experience in information technology or other related fields
- Strong project management skills
- Strong analysis and critical thinking skills
- Deadline and detail-oriented
- Strong leadership qualities
DEPARTMENT: Operations
REPORTING STRUCTURE: Reports to the Sr. Manager of Operations
POSITIONS PURPOSE: Responsible to support and optimize the organization's day-to-day operating functions.
MINIMUM QUALIFICATIONS:
- Bachelor's Degree with accounting or business classes preferred
- 5 years of knowledge and experience with accounting practices preferred
- Experience with spreadsheets required
- Experience with PDF programs required
WORKING CONDITIONS:
- Office functions will be performed primarily at the corporate office.
BEHAVIORAL COMPETENCIES:
- Integrity - Act with integrity; truthfulness, fairness, and honesty
- Continuous Learning - Is a continuous learner focused on constant improvement; embraces new technologies
- Exceed Expectations - Work hard to exceed customer expectations
- Compassion - Conduct oneself as a steward of BCFS, supporting its growth and ability to help those in need.
- Accountability - Take responsibility for one's actions and decisions.
POSITION-SPECIFIC COMPETENCIES:
- Pace and Variety of activities - Steady, even pace to promote accuracy and quality of work. Repetitive routines.
- Attention to Detail - Works with strong attention to detail in order to produce high-quality, detailed work, based on established standards, guidelines, and procedures.
- Consistency - Provides quality work in a precise and consistent manner while working independently with small amounts of supervision.
- Commitment - Focuses on providing a high volume of work that meets deadlines and expectations.
- Time Management - Ability to prioritize job responsibilities.
Company Description
Since 1975, Bull City Financial Solutions (BCFS) has been providing Accounts Receivable Management solutions for the most prestigious corporations and organizations in the world. We collect more than any other Accounts Receivable Management Company by providing our certified and distinctly skilled staff with the training and motivation, as well as the compensation and a positive work environment, that are all components necessary for success in the industry. We are a Blueprint Certified Accounts Receivable Management (ARM) company which is the highest certification an ARM company can achieve through ACA International (Association of Credit and Collection Professionals). BCFS is exceedingly experienced in delinquent account collections for a wide range of clients, specializing in the Healthcare, Utility, Government, and Banking accounts receivable.