Job Description

JOB: CUSTOMER SERVICE REPRESENTATIVE

LOCATION: BULLFROG SPAS OF OGDEN

SALARY: DOE STARTING AT $13.00

TYPE: 21+ HOURS / WEEK

COMPANY DESCRIPTION - ABOUT BULLFROG SPAS OF NORTHERN UTAH

BULLFROG SPAS OF NORTHERN UTAH IS A LEADING HOT TUB RETAILER THAT SELLS AND SERVICES HOT TUBS AND SWIM SPAS. WE HAVE SHOWROOMS IN OGDEN, LAYTON AND LOGAN. WE ARE IN THE BUSINESS OF RELAXATION - SIMPLE AS THAT. WE CONNECT RESIDENTS OF NORTHERN UTAH WITH TOP OF THE LINE HOT TUBS AND SWIM SPAS TO HELP THEM RELAX AND RECONNECT.

YOU’D BE A GREAT FIT AT BULLFROG SPAS OF NORTHERN UTAH IF;

• YOU’RE LOOKING FOR A JOB WHERE YOU CAN EXPERIENCE SOMETHING NEW EACH DAY

• YOU ENJOY A DAILY BALANCE OF COMPUTER WORK AND HUMAN INTERACTION

• YOU WANT A FLEXIBLE WORK ENVIRONMENT

• YOU’D RATHER WORK WITH A SMALL TEAM AT A LOCAL BUSINESS THAN CLIMB A CORPORATE LADDER

• YOU ENJOY BEING PART OF A GROWING BUSINESS AND HELPING FIND SOLUTIONS TO DAY-TO-DAY FUNCTIONS

• YOU’RE LOOKING FOR A JOB THAT CAN TURN INTO A CAREER

ROLE DESCRIPTION

WE ARE LOOKING FOR A PERSONABLE, SELF-STARTER THAT ENJOYS LEARNING, TEACHING, AND TROUBLESHOOTING. SOMEONE WHO IS EXCITED TO TURN UNHAPPY CUSTOMERS INTO BRAND ADVOCATES, AND WILLING TO SHIFT GEARS QUICKLY AS NEEDS EVOLVE. WE NEED SOMEONE WHO CAN GAIN AN EXPERT UNDERSTANDING OF THE TECHNICAL ASPECTS OF HOT TUB OPERATION, COMPONENTS, AND ELECTRONICS. THEN TROUBLESHOOT AND EXPLAIN SOLUTIONS TO SPA OWNERS OVER THE PHONE AND IN-STORE. WE NEED SOMEONE WHO CAN MASTER HOT TUB WATER CHEMISTRY AND EFFECTIVELY TEACH NEW SPA OWNERS HOW TO MAINTAIN THEIR WATER. IN THIS ROLE, YOU WILL MAINTAIN INVENTORY FOR KEY SPA ACCESSORIES, AND FACILITATE INVENTORY TRANSFERS BETWEEN LOCATIONS ON A WEEKLY BASIS. TO SUCCEED IN THIS POSITION YOU WILL PROACTIVELY COMMUNICATE TO CUSTOMERS ABOUT THE STATUS OF THEIR ORDERS AND SERVICES AND KEEP RELEVANT INFORMATION AVAILABLE, AND UP TO DATE FOR SUCCESSFUL INTER-DEPARTMENT COMMUNICATION.

PRIMARY RESPONSIBILITIES - WHAT A TYPICAL DAY MIGHT INCLUDE.

• WORK AS A RETAIL FLOOR ASSOCIATE. ANSWER THE PHONE, SCHEDULE APPOINTMENTS, ASSIST CUSTOMERS IN THE STORE AND RING UP CHEMICAL SALES, KEEP SHELVES STOCKED.

• PROVIDE HOT TUB TECHNICAL SUPPORT. ANSWER TECHNICAL QUESTIONS ABOUT HOT TUBS. HELP DIAGNOSE OVER THE PHONE OR SCHEDULE SERVICE APPOINTMENTS

• PROVIDE WATER CARE SUPPORT. TEACH PROPER WATER CARE TECHNIQUES AND TROUBLESHOOT COMMON PROBLEMS WITH SPA WATER

• MANAGE REGIONAL PART AND CHEMICAL INVENTORY. WORK WITH STORE MANAGERS TO FULFILL ORDERS AND SCHEDULE TRANSFER OF INVENTORY TO ALL LOCATIONS

• MANAGE CUSTOM ACCESSORY ORDERS. OVERSEE CUSTOM ORDERS FOR HOT TUB ACCESSORIES, AND MAINTAIN GOOD LOGISTICS AND INVENTORY.

• BE AN ADVOCATE FOR CUSTOMER SUCCESS. TURN RECENTLY PURCHASED CUSTOMERS INTO ADVOCATES THROUGH TIMELY UPDATES ON THE STATUS OF THEIR ORDER, SERVICE, OR INQUIRY.

REQUIRED SKILLS

• PROFICIENCY WITH BASIC COMPUTER SKILLS. (GMAIL, DOCS, SHEETS, FILES, WEB)

• STRONG ORGANIZATIONAL SKILLS

• GREAT COMMUNICATION IN PERSON, OVER THE PHONE, AND THROUGH EMAIL

• ABOVE AVERAGE ABILITY TO RESOLVE CONCERNS

• ABILITY TO LIFT 50LBS

NOT REQUIRED BUT HELPFUL

• WATER CARE EXPERIENCE

• QUICKBOOKS EXPERIENCE

• SALES EXPERIENCE

• APPLIANCE REPAIR / ELECTRICAL / CONSTRUCTION EXPERIENCE

TRAINING / CERTIFICATIONS THAT WILL BE PROVIDED

• BULLFROG SPAS TECHNICAL CERTIFICATION

• BIOGUARD SPA CHEMICAL CERTIFICATION

Company Description

Bullfrog Spas is a Utah company with a reputation for quality and innovation. We help create peaceful lives.