Bulls Eye Recruiting is representing a Cybersecurity firm based in London that has opened a small office in the Domain in North Austin. Founded by some of the people behind Shazam and backed by the most experienced entrepreneurs, angels and VCs in London, they are a small, close-knit, deeply experienced team.
As their Customer Success Engineer you will be the key point call for their DMARC cloud SaaS solution and other cyber security products.
This is NOT a Sales Engineer role. This is an onsite role (no remote work considered) and you will deal with current customers (post-sale). This is a salaried role with a bonus and is not commissioned. This individual must be intelligent, know Cybersecurity, and be extremely customer focused.
You will...
- Own the customer relationship and ensure their success
- Understand and clearly communicate the customer's business objectives
- Understand our customer’s email infrastructure and provide clear actions for their configuration
- Onboard new customers and ensure successful implementations
- Respond to issues and proactively communicate with customers to ensure success
- Create knowledge resources to assist in customer self service
- Contribute to the product roadmap as the eyes and ears of the organisation with our customers Provide technical training
We like...
- Proficiency in email authentication technologies SPF, DKIM, and DMARC /OR/ Strong understanding of DNS and networking
- Knowledge of SMTP protocol, working with message headers, interpreting complex routing and receiver responses
- Working knowledge of messaging (email traffic management) and routing
- Experience and understanding of email security technologies OR experience of Supporting Security Applications Excellent problem-solving skills
- Technical Account Management acumen
- Experience in technical support and customer relationship experience (Ability translate complex technical capabilities into management friendly responses)
- Drive for helping customers - understanding customer issues and explaining the resolution clearly, quickly and in simple terms
- Natural problem solvers
You are...
Entrepreneurial and have a sense of urgency
Persistent and ambitious to be both hands-on and help shape up a new function within the company Curious and keen to become an expert in your field
Excited & dedicated about helping customers