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FOH Supervisor

Buono Catering

FOH Supervisor

Los Angeles, CA
Part Time
Paid
  • Responsibilities

    Benefits/Perks

    Flexible Scheduling

    Career Advancement Opportunities

    Competitive Compensation

    Job Summary

    We are looking for a customer-focused FOH Supervisor to join our team!

    As the FOH Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

    The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

    Responsibilities:

    Supervise and support FOH staff

    Respond to guest concerns and resolve them appropriately

    Coordinate with other departments within the organization to ensure guest satisfaction

    Anticipate the needs of guests and build rapport

    Uphold the highest standards of cleanliness, sanitation, safety, and conduct

    Maintain accurate records of registration and payment information

    This is a multi-faceted job and you will be required to wear many hats to ensure business operations are moving smoothly

    Qualifications:

    High school diploma/GED required

    Familiarity with hospitality industry standards

    Must have a Food Safety Card on Hand

    Knowledge of front desk operations and procedures

    Proficient in English; knowledge of other languages is a plus

    Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

    Ability to demonstrate genuine care for customers and employees

    Ability to work in a fast-paced environment