Job Description

The Burn Ambassador plays an integral and critical role at Burn Boot Camp. The Burn Ambassador is the first person our members see when they walk in the door and provide our clients first impression.

They are responsible for working with the team to maximize the client experience and facilitating day-to- day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the “front of house” operations and fostering the growth of community in the gym.

ROLES AND RESPONSIBILITIES

• Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, waivers signed and returned, and proper supporting documents given to the client.
• Facilitate day-to-day process related to clients, contract sales, retail transactions, CRM to do’s, organize client drop zone and towels.
• Provide general retail maintenance to keep the retail center stocked, clean, and approachable
• Attend community events and participate in all philanthropic events as needed.
• Responsible for working as a team with trainers and other staff to maximize the client experience.
• Provide routine cleaning and organization of the gym.
• Promptly report facility needs to the Client Experience Manager, i.e. office supplies, cleaning supplies, etc.
• Responsible for answering the location phone, responding to location emails, client and member follow-up, and membership sales.

QUALIFICATIONS

• Must be a high producer in autonomous working situations and a self-motivator.
• Able to easily learn and navigate software systems and maintain records.
• Excellent communication and customer service skills.
• Have a high level of understanding and presence in social media.
• Ability to multi-task and stay organized.
• Positive, motivating, and effective interpersonal communication skills.
• High level of attention to detail and follow through.

Company Description

burnbootcamp.com