Job Description

JOB: Customer Service & Order Coordinator 

COMPANY: MANUFACTURING COMPANY

STAFFORD, TX  77477

TYPE: Direct hire

PAY: $20.00-25.00/hour 

BENEFITS: Medical, Dental, Vision, 401K  (Company matching 1% - 6%)

HOURS: Monday – Friday, 40 hour week – 9/80 work schedule, either 7a -5p or 8a -6p;  the employee will be off every other Friday,

CUSTOMER SERVICE & ORDER COORDINATOR 

Our Department Representative plays a critical role in our company’s success. Utilize your strong leadership and communication skills working with the Order Processing team members to achieve department objectives. Experience in working with customers in a manufacturing/ service environment; Domestic and International experience a plus. Build customer relationships as well as support our technical services people. Good communication skills both verbal and written; must be detail oriented, have good organizational skills, works well with others, able to multitask assigned duties. Process orders, prepares quotes via phone, email, for a variety of machines, reviews large contracts submitted before orders are placed in the system.

Position Responsibilities:

• Service customer requirements for spare parts and repair needs through the Syteline order entry processing system
• Handle general inquiries, quotes, order input, delivery and lead-time, assistance with shipping arrangements and negotiations
• Maintain accurate, up-to-date customer data as well as general administrative, field service and marketing support.

Qualifications:

• 2+ years experience using Syteline Accounting Software in an order processing center

• Take pride in delivering excellent customer service to both our internal and external customers.

• Ability to plan, organize and manage projects and set priorities.

• Knowledgeable of various freight forwarders

• Order entry experience associated with ordering and shipping parts

• Excellent written and verbal communication skills

• Some college, degree preferred

• Bi-Lingual, must be able to Read, Write, Speak

Company Description

Burnett Specialists is a privately-held, employee-owned, Houston-based recruiting, temporary staffing, and headhunting company with offices in Houston, The Woodlands, Austin, El Paso, San Antonio, and Dallas, where we operate as Choice Specialists. Nationally certified as a woman-owned business, we are widely respected as a diversity vendor. We offer our employers and clients the convenience of utilizing one localized source for all their recruitment needs from temporary staffing employees to direct-hire salaried professionals. We have dedicated recruiting teams that focus specifically on unique skill specializations including: accounting, administrative / clerical, convention support, engineering, healthcare, HR, IT, legal, light industrial, management / professional, manufacturing, medical admin, mortgage / banking / credit union, sales / marketing, supply chain, customer service / call center, and corporate training.