Job Description

General Purpose of Job: As a Business Account Specialist, you will be responsible for delivering remarkable customer service to our Industrial and DTI customers. Your primary focus will be on providing expert support during onboarding, ensuring timely and accurate order management, promptly addressing customer inquiries, and resolving any issues that may arise.

Key Responsibilities:

• Develop and maintain an in-depth knowledge and expertise in our Red Wing for Business programs, services, products, pricing, and procedures, staying up-to-date with industry changes.
• Provide dedicated customers with an exceptional customer experience, exceeding their expectations through friendly, knowledgeable, and timely service.
• Collaborate with our sales team and customers to facilitate a smooth onboarding process for new accounts, including participating in launch calls, scheduling first invoice calls, and providing necessary training for successful program launches.
• Engage in quarterly and annual account review calls to ensure customers are leveraging our capabilities and experiencing outstanding service.
• Serve as a Tier 2 resource for problem resolution, assisting both customers and team members.
• Identify customers' invoicing needs and propose solutions that align with their program specifications.
• Document all customer interactions and information accurately in Salesforce.com.
• Execute defined processes to maintain the integrity of Customer Master Data in our system, including accurate setup, review, and maintenance.

Qualifications

Minimum Education and Experience:

• Bachelor's degree or equivalent to four years of related experience/training; or an equivalent combination of education and experience. The experience must be related to customer service.

Required Knowledge, Skills, and Abilities:

• Strong knowledge of our product offerings and services.
• Experience with a wide range of information systems, including ERP, CRM, reporting tools, and others.
• Ability to work independently on tasks with controlled access/authorization.
• Exceptional attention to detail while handling multiple or repetitive tasks.
• Demonstrated commitment to accuracy and quality while meeting goals and deadlines.
• High level of integrity while managing multiple priorities and responsibilities.
• Ability to enforce guidelines and procedures.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills and the ability to thrive in a team environment.

Join our team at Red Wing Shoe Company and be a part of a dynamic organization that values excellence in customer service and offers opportunities for professional growth. If you are passionate about delivering exceptional customer experiences and possess the qualifications mentioned above, we invite you to apply for this exciting opportunity.

Additional Information

Red Wing Shoes is an Equal Opportunity Employer .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)