Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Overview

The Business Analyst supports Robotic Process Automation (RPA) initiatives across CMS, providing process analysis, requirements development, and documentation support to identify, design, and validate automation solutions. This role works with CMS stakeholders and technical teams to analyze existing workflows, identify automation candidates, and translate business needs into clear requirements that enable effective RPA development and deployment. The Business Analyst bridges the gap between business operations and technical delivery, ensuring automation solutions are well-defined, accurately scoped, and aligned with CMS objectives. Public Trust Clearance required. Location: Baltimore, MD Clearance: Public Trust required

Key Responsibilities

Process Discovery & Automation Analysis

Engage with CMS stakeholders to identify, evaluate, and prioritize business processes as candidates for robotic process automation

Conduct process discovery sessions and document current-state workflows, decision logic, exception handling, and business rules in sufficient detail to support RPA development

Assess automation feasibility and develop business cases that articulate the expected value, effort, and risk of proposed automation solutions

Maintain an automation candidate pipeline, tracking process submissions through intake, assessment, and prioritization stages

Requirements Development

Translate discovered processes into well-formed RPA requirements, process definition documents (PDDs), and solution design documentation

Work with RPA developers and technical leads to ensure requirements are complete, unambiguous, and ready for development

Support backlog refinement and sprint planning by ensuring automation user stories and acceptance criteria meet the definition of ready

Maintain requirements traceability and ensure documentation remains current as process designs evolve

RPA Testing & Validation Support

Support RPA testing and validation activities, working with developers and CMS stakeholders to verify that automated solutions accurately replicate defined business processes

Document test scenarios, expected outcomes, and exception cases to support structured validation

Facilitate stakeholder walkthroughs of completed automations, capturing feedback and coordinating resolution of issues prior to deployment

Support post-deployment monitoring and documentation of automation performance and exceptions

Documentation & Knowledge Management

Develop and maintain RPA process documentation including PDDs, solution design documents, standard operating procedures, and user guides

Maintain accurate, accessible documentation in Confluence and SharePoint throughout the automation lifecycle

Support knowledge transfer activities to ensure CMS stakeholders and operations teams are equipped to manage and monitor deployed automations

Flexible work from home options available.