Business Analyst

G

Gateway Recruiting

Business Analyst

Minneapolis, MN
Full Time
Paid
  • Responsibilities

    Position Summary:

    The Microsoft Dynamics Business Analyst is responsible for analyzing business requirements, designing solutions, and optimizing business processes through the effective use of Microsoft Dynamics 365. This role acts as a bridge between business stakeholders and internal / 3rd party technical teams, ensuring that Dynamics solutions align with organizational goals and deliver measurable value.


    Key Responsibilities:

    • Requirements for Gathering & Analysis:
      • Collaborate with business units to elicit, document, and prioritize functional and non-functional requirements.
      • Translate business processes into system configurations and customizations within Microsoft Dynamics 365.
      • Conduct gap analyses to identify areas for system improvement or enhancement.
    • System Configuration & Support:
      • Configure Dynamics 365 modules (e.g., Sales, Marketing, Customer Service, Finance, Supply Chain, Business Central) based on business needs.
      • Work with developers to define and test system customizations, integrations, and data migrations.
      • Participate in solution design sessions and provide input on best practices for system configuration.
      • Maintain and update system documentation, workflows, and configuration logs.
    • Testing & Quality Assurance:
      • Develop and execute test plans, including units, integration, and user acceptance testing (UAT).
      • Validate that delivered solutions meet business expectations and system standards.
    • Hands-on System Work:
      • Perform hands-on system work, including data configuration, data imports, data exports, workflow creation, form customization, and email/SMS execution using Customer Insights – Journeys.
      • Develop and maintain dashboards, reports, and integrations using Dynamics 365 tools and Power Platform.
      • Troubleshoot issues and implement fixes directly within the application environment.
    • Training & Change Management:
      • Provide end-user training, create user guides, and deliver support materials.
      • Champion system adoption by promoting best practices and process consistency.
    • Ongoing Support & Optimization:
      • Monitor system performance, identify issues, and coordinate resolution.
      • Analyze and propose process improvements to maximize the use of Dynamics capabilities.


    Qualifications:

    Education:

    • Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

     

    Experience:

    • 3–5 years of experience as a Business Analyst with Microsoft Dynamics 365 or older Dynamics versions (AX, CRM, NAV) required.
    • Experience in ERP/CRM implementation projects, including requirements gathering, configuration, testing, and training.

    Technical Skills:

    • Proven experience with, and strong understanding of, Microsoft Dynamics 365 (Sales, Marketing, or Customer Insights).
    • Familiarity with Power Platform (Power BI, Power Automate, Power Apps) and Microsoft ecosystem (SharePoint, Teams, Azure).
    • Proficient in data analysis, SQL queries, and business process modeling.

    Soft Skills:

    • Excellent communication, project management, and stakeholder management abilities.
    • Strong analytical and problem-solving skills.
    • Ability to work independently and manage multiple priorities in a fast-paced environment.
    • Demonstrated bias for action, consistently stepping in to accelerate progress, remove obstacles, and ensure timely execution.

    Preferred Certifications (a plus):

    • Microsoft Certified: Dynamics 365 Fundamentals
    • Microsoft Certified: Business Applications Functional Consultant (specific to module)
    • PMP, CBAP, or Agile/Scrum certification