Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Business Analyst

I

Infojini

Business Analyst

Trenton, NJ
Full Time
Paid
Similar Jobs
  • Responsibilities

    Job Description

    Job Description

    Position: NJATCSU Business Analyst - HelpDesk

    Location: Hybrid: 2 days onsite: 25 Market St, Trenton, NJ 08611 & 3 days remote (no exceptions)

    **Duration: 08+ months contract with possibility of extension
    Shift timing: Mon- Fri: ****1st Shift: 8 hrs/day & 40 hrs/week **

    Pay Rate: $50/hr on W2

    **EXCELLENT Communication (verbal and written) and Customer Service skills REQUIRED.

    The Business Analyst serves as a business analyst/helpdesk support for projects involving critical data processing systems for the New Jersey Judiciary. Relevant work experience: 3 to 5 years.**

    Job Description:
    Need a Business Analyst with Analysis, testing and customer service experience to work in a Helpdesk support role.

    Job Responsibilities:

    • The BA will be responsible for the support of various Judiciary applications.
    • The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
    • The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.

    Skills required:

    • Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
    • Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
    • Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
    • Good communication skills required.
    • 4 year college degree or equivalent study required.

    Required Skills:

    • 5 Years of experience as a Business Analysis
    • 5 Years of experience with Customer Service/End User Support/Helpdesk Support.
    • 3 Years of experience with ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
    • 5 Years of knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
    • 5 Years of experience with Software Testing
    • 4 year college degree or equivalent study required.