Job Title: Business Analyst Job Code: MS 163494

Client: State of Mississippi – MDHS

Location: Jackson, Mississippi (Remote after Initial Onsite Training)

Duration: Minimum 3 Years

Work Hours: Monday – Friday | 8:00 AM – 5:00 PM (40 Hours/Week)

Work Location: 200 S Lamar St, Jackson, MS 39211

Position Overview

The Mississippi Department of Human Services (MDHS) is seeking an experienced Business Analyst to support the Success Data Conversion Project. The selected candidate will serve as the primary point of contact for help desk support, analyze system issues, document and track incidents, coordinate with business and technical teams, and support users of automated benefits systems. This position requires six weeks of onsite training in Jackson, MS, after which it transitions to 100% remote.

Required Skills

Minimum 5 years of experience supporting automated systems for determining benefits for SNAP, TANF, or E&T

Business Analysis experience

Windows operating systems and Windows PC

Help Desk/User Support

JIRA or similar issue tracking system

Incident documentation and ticket management

Strong verbal and written communication skills

Critical thinking and problem-solving

Experience working with business and IT teams

Manual data manipulation and data logging

Root cause analysis and issue escalation

Preferred Skills

JIRA proficiency

Microsoft Windows applications

Certified Professional Business Analyst (CBAP or equivalent)

Mainframe

Linux

SQL Server

ADABAS

Data Quality experience

Key Responsibilities

Serve as the primary contact for users experiencing help desk issues.

Diagnose software and system problems and resolve user inquiries.

Receive, prioritize, document, and track support requests through phone, email, chat, and JIRA.

Perform manual data manipulation and support data conversion activities.

Maintain issue logs and documentation using JIRA and spreadsheets.

Collaborate with DHS program areas and technical teams to support business and IT needs.

Escalate complex or recurring issues to management when necessary.

Document root causes and recommend improvements for future system enhancements.

Ensure seamless support for the Success Data Conversion Project.

Important Notes

Initial onsite training for six weeks in Jackson, MS is mandatory, after 6 weeks it converted into permanent remote

Primary Skills

Business Analysis, SNAP, TANF, E&T, Help Desk Support, JIRA, Windows, Incident Management, Data Conversion, User Support, Business Process Analysis, SQL Server, ADABAS, Mainframe, Linux, Data Quality, Communication Skills, Root Cause Analysis, Issue Tracking, Information Technology, Critical Thinking.

Flexible work from home options available.