Job Description

This position is in support of the ICE Health Services Corps (IHSC) whose mission is to provide medical care to maintain the health of individuals in the custody of ICE through an integrated health care delivery system, based on nationally recognized correctional, detentional and residential health care standards. The Agency is committed to providing healthcare services to protect the nation’s health, reduce global disease and provide medical support for the law enforcement mission of the safe apprehension, enforcement and removal of detained individuals involved in immigration proceedings. IHSC is committed to ensuring a system of care that is ethical, responsible, and accountable through rigorous surveillance and monitoring activities.

Key Responsibilities:

• Analyze information requirements.
• Evaluate analytically and systematically problems of workflow, organization, and planning; support staff to develop appropriate corrective action.
• Help develop plans for automated information systems from project inception to conclusion.
• Define the problem and develop system requirements and program specifications, from which staff can prepare detailed flow charts, programs, and tests.
• Coordinate closely with technical staff to ensure proper implementation of program and system specifications. Develops, in conjunction with functional users and system alternative solutions.
• Display strong technical skills coupled with business intelligence in health care knowledge management areas as required and people skills to develop a deep understanding of customer needs then transforming those needs into application and operational requirements.
• Evaluate information gathered through workshops and surveys, reviewing business requirements documentation, work with business process descriptions and task analysis, understand technical designs as well as the specifications, and accurately documenting the required information and data.
• Communicate with internal teams and external clients to deliver functional requirements like GUI, screen and interface designs, and business workflows.
• Conduct cost-benefit analyses, risk assessments, and analysis of alternatives activities to assist IHSC staff develop proper business case documentation to support their IT initiative.
• Work with IHSC stakeholders to define requirements that will support intended business outcomes. Lead requirement gathering sessions and workgroups to accurately capture and document functional requirements.
• Develop Standard Operating Procedures (SOPs), instructions, guides and/or trainings to support IT project management processes and best practices.
• Support development of policy, procedures and strategies governing the planning and delivery of information technology services throughout IHSC.
• Support development of SharePoint site(s) to properly maintain and organization documentation and artifacts.
• Develop and/or make more efficient processes for reporting, tracking and prioritizing IT system issues by working closely with OCIO and project support teams to minimize downtime and maintain clinic efficiency.
• Support process improvement within IHSC unit(s) by identifying, analyzing and improving existing operational processes; as appropriate, develop new processes.
• Support budgetary activities associated with tracking IT acquisitions, spend plans for current and future projects, service level agreements, and inter-agency agreements, and developing cost estimates.
• Conduct market research, coordinate demonstrations; develop white papers and issue papers; conduct analysis of alternatives to identify solutions that align with project requirements.
• Develop, monitor and manage an integrated master schedule for IT projects.
• Lead, facilitate, coordinate and participate in designated IT project meetings.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

** This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.**

Qualifications

Experience Required:

• Strong oral and written communication skills.
• Strong interpersonal skills.
• Strong leadership skills.
• Strong critical thinking skills.
• Strong organizational and time management skills.
• Strong problem solving, judgment, and decision-making skills.
• High level of computer competency and literacy.
• Excellent cultural competency values.
• Excellent integrity and honesty values.

Education Required:

• Master’s Degree in Business Administration, Information Governance, Information Management, Informatics, Health Information Technology or similar field.

Required Licenses / Certifications:

• Minimum of 6 years of business analyst experience within a health data, analytic, information governance, information management or informatics role.
• Currently certified as a Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA) or similar certification.

Required Knowledge and Skills:

• Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Conflict Management - Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.
• Creative Thinking - Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Problem Solving - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates.

Duty Hours / ON-Call Requirements:

• This full-time position requires availability to workdays during normal business hours.
• There are no on call requirements for this position.

Security Requirements:

• The Department of Homeland Security’s Personnel Security Unit (PSU) must render an Initial Preliminary Favorable Fitness Determination to be considered a qualified candidate.
• A Complete Favorable Fitness Determination must be rendered by PSU upon completion of initial, and between, subsequent background investigations to meet the requirements of this position.

Physical Demands:

• Physically capable of performing duties and responsibilities as listed above.
• Sitting for prolonged periods of time.
• Frequent use of common office technology such as the computer, telephone etc.
• Ability to lift, carry and move up to 30 lbs.

Travel / Rotation Requirements:

• Up to 15%

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Compensation| Min: $53hr Max: $60hr

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.