Position: Business Analyst – LATAM Client Servicing (Brazil)

Contract: ASAP Start (Once Onboarding Clears) - 1/25/2027

Location: Miami, FL 

Schedule: Monday - Friday, 7:00 AM – 4:00 PM EST (aligned with Brazil business hours)

Pay Range: $30.00 - $32.07/HR, Paid Weekly

Hybrid - 3 Days Onsite, 2 Days Remote (Upon Completion of Training)

****Portuguese and English required, Spanish a plus.****

Position Overview:

The CashPro Consultant serves as the first point of contact for high-revenue LATAM (Brazil) clients within the Client Servicing department. This role provides technical and product support across treasury, cash management, card, and depository solutions through phone and email channels. The consultant acts as a key liaison between clients, internal business partners, and technology teams to ensure timely, accurate resolution of inquiries while delivering an exceptional client experience.

Key Responsibilities:

• Serve as the primary contact for LATAM (Brazil) client inquiries received via phone and email.
• Read, analyze, and determine appropriate handling and resolution of client requests.
• Support treasury, cash management, card, and depository product inquiries.
• Provide technical systems and software support related to implementation, modification, and conversion of business systems.
• Translate client and business needs into clear requirements and coordinate with internal partners.
• Act as a liaison between business units, technology teams, vendors, and clients.
• Participate in the design, development, and implementation of complex systems and applications.
• Manage multiple systems simultaneously while interacting with clients.
• Build strong client relationships through confident communication and proactive engagement.
• Escalate issues appropriately and ensure timely follow-up and resolution.
• Contribute as an individual contributor on projects and special initiatives.
• Maintain quality standards and ensure accuracy in all client interactions.

Required Qualifications:

• Fluent in Portuguese and English; Spanish is a plus.
• 1–2 years of experience in banking or the financial services industry.
• 1+ year of customer-facing experience.
• Strong oral and written communication skills.
• Proven ability to actively listen, analyze issues, and resolve client inquiries.
• Ability to multitask and navigate multiple computer systems simultaneously.
• Strong time management and organizational skills.
• Demonstrated critical thinking and problem-solving abilities.
• Experience collaborating across teams and functions.
• Strong attention to detail and commitment to quality assurance.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Preferred Qualifications:

• Minimum of 3 years of experience in banking services or technical support.
• IT-related degree or equivalent professional experience.
• Experience supporting treasury or cash management platforms.
• Ability to present information clearly to clients and internal audiences.
• Comfortable working under pressure in a fast-paced, team-oriented environment.
• Self-motivated with the ability to work independently and manage priorities.
• Open to ongoing feedback, coaching, and learning new technologies and processes.

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs.
• Use of computers and technology.

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon can improve the services and value we deliver to clients, employees, and customers.

At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com