Benefits:

Competitive salary

Location Onsite: Tallahassee, FL

Experience Level Senior Business Analyst (5+ years of relevant experience)

Role Overview

The Business Analyst is responsible for supporting enterprise software initiatives focused on Microsoft business application platforms, including Dynamics 365 Case Management and the Power Platform. This role serves as the primary liaison between business stakeholders and technical teams, ensuring business requirements are accurately captured, documented, and translated into actionable solutions. The position plays a critical role in business process improvement, Agile delivery, testing coordination, and successful implementation of technology solutions.

Key Responsibilities

Business Analysis & Requirements Management

Elicit, analyze, document, and validate business, functional, and technical requirements

Conduct stakeholder interviews, workshops, and discovery sessions to gather requirements and define project objectives

Develop user stories, acceptance criteria, business rules, and functional specifications

Maintain requirements traceability throughout the project lifecycle using Azure DevOps

Perform gap analysis and impact assessments for system enhancements and business process changes

Business Process Modeling & Improvement

Analyze existing business processes and workflows to identify inefficiencies and opportunities for improvement

Create process models, workflow diagrams, and business process documentation using UML, BPMN, and other modeling techniques

Recommend process improvements aligned with organizational goals and business needs

Support strategic transformation and modernization initiatives

Agile Delivery & Product Support

Work within Agile methodologies including Scrum and Feature Driven Design (FDD)

Participate in backlog management, sprint planning, refinement sessions, reviews, and retrospectives

Collaborate with product owners, developers, architects, and QA teams throughout the development lifecycle

Ensure requirements are development-ready and aligned with project priorities

Testing & Quality Assurance

Develop User Acceptance Testing (UAT) strategies, test cases, and test scenarios

Coordinate and facilitate UAT activities with business users and stakeholders

Validate delivered solutions against documented requirements and acceptance criteria

Support defect management, issue resolution, and solution validation activities

Microsoft Business Applications Support

Support projects involving Microsoft Dynamics 365, Power Platform, and related technologies

Assist in translating business needs into platform capabilities and solution designs

Collaborate with technical teams implementing workflow automation and business application solutions

Participate in system rollout and post-implementation support activities

Documentation & Governance

Develop and maintain comprehensive documentation including:

Business Requirements Documents (BRDs)

User Stories

Process Flows

Functional Specifications

Data Models

Business Rules

Standard Operating Procedures (SOPs)

Ensure documentation adheres to organizational standards and governance requirements

Stakeholder Engagement & Change Management

Facilitate workshops and meetings to build consensus and clarify requirements

Support change management, training, communication, and user adoption initiatives

Provide ongoing support to business users and identify opportunities for continuous improvement

Prepare status updates, project reports, and stakeholder communications

Mentoring & Team Support

Coach and mentor team members and business staff on business analysis best practices

Share knowledge and support process improvement initiatives across the organization

Participate in project meetings and contribute to successful project delivery

Required Qualification

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience

5+ years of experience as a Business Analyst on technology projects

Experience supporting software development and system implementation projects

Strong experience gathering, documenting, and validating business requirements

Experience creating user stories, acceptance criteria, and functional specifications

Hands-on experience with Azure DevOps or GitHub for backlog and requirements management

Experience developing and executing User Acceptance Testing (UAT) activities

Experience analyzing workflows and recommending process improvements

Strong knowledge of Agile methodologies including Scrum and Feature Driven Design

Excellent verbal and written communication skills

Preferred Qualifications

Experience with Microsoft Dynamics 365, Power Platform, or similar business application platforms

Extensive experience in business process modeling and process improvement initiatives

Experience leading cross-functional teams and supporting large-scale project implementations

Experience with cloud-based platforms and enterprise architecture concepts

Experience with Power BI, Tableau, or other BI and analytics tools

Experience in government or public-sector environments

Strong data analysis and reporting experience

Professional certifications such as:

CBAP

PMI-PBA

Certified Scrum Master (CSM)

Project Management Professional (PMP)

Core Skills & Attributes

Strong business analysis and requirements management expertise

Excellent facilitation and stakeholder engagement skills

Advanced process modeling and workflow analysis capabilities

Strong analytical and problem-solving skills

Ability to bridge business and technical teams effectively

Excellent documentation and communication abilities

Strong organizational and time-management skills

Ability to manage multiple priorities simultaneously

Collaborative and team-oriented mindset

Commitment to quality, continuous improvement, and customer success

Ability to influence decisions and build consensus across diverse stakeholder groups

Key Technologies & Methodologies

Business Analysis Tools

Azure DevOps

GitHub

UML

BPMN

Microsoft Visio

Microsoft Platforms

Dynamics 365

Power Platform

Power Automate

Power Apps

Reporting & Analytics

Power BI

Tableau

Methodologies

Agile Scrum

Feature Driven Design (FDD)

SDLC

UAT

Change Management

Business Process Improvement

Requirements Traceability Management