Job Description

Position Summary

The Business Analyst position supports Winsupply Services that include: Accounts Payable, Vendor Invoice Reconciliation services (SOS), Payment Application, and Credit and Collections services (WCMS), as well as IT, to improve visibility, reduce manual effort, and drive process efficiency.

This role is focused on understanding the business process and daily tasks across the back-office services, identifying manual touchpoints and exceptions, and translating those insights into data, dashboards, documentation, and actionable improvement opportunities. The analyst will enable teams to stay focused on daily execution while accelerating automation, reporting, and service-wide initiatives.

A key objective of this role is to support leadership goals of reducing manual touches within the service companies through data-driven analysis, documentation of process gaps and in close collaboration with IT.

Key Responsibilities

Process Analysis & Documentation

• Learn and analyze end-to-end processes across AP, SOS, Payment Application, and WCMS.
• Document current workflows, exception handling, and pain points.
• Assist in identifying improvement opportunities and support IT and service teams with process enhancements.

Data Analysis & Reporting

• Assist with analyzing AP discrepancies, VIR trends, and exception volumes.
• Help build and maintain dashboards and reports to track operational metrics and manual touches.
• Support expansion of reporting for SOS, AP, and Payment Application, building on existing WCMS metrics.

Automation & Efficiency Support

• Support initiatives aimed at reducing manual touches within SOS and the Payment Application.
• Assist with data and analysis related to vendor outreach efforts, including EDI enablement and consolidated payments.

Project & Initiative Support

• Support service-wide projects such as ghost card management, vendor payment optimization, and process standardization.
• Assist in gathering, validating, and organizing data for cross-functional initiatives.

IT Partnership & Collaboration

• Work with Shared Services teams to help translate business needs into clear requirements for IT.
• Support testing, validation, and rollout of process and reporting enhancements across shared service tools.

Competencies for Success

• Analytical and critical thinking.
• Attention to detail.
• Process-oriented mindset.
• Clear written and verbal communication.
• Willingness to learn and adapt.
• Collaborative, service-oriented approach.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Information Systems, or a related field (or equivalent internship or work experience).
• 0–2 years of experience in a business analyst, operations, accounting, or data-related role (including internships or co-ops).
• Strong interest in business processes, data analysis, and process improvement.
• Ability to learn complex processes, document clearly, and communicate effectively with diverse teams.

Preferred Qualifications

• Exposure to back-office functions such as Accounts Payable, invoice processing, or credit.
• Familiarity with ERP systems or workflow tools.
• Experience working on team-based projects or cross-functional initiatives.
• Proficiency with Microsoft Excel; exposure to reporting or BI tools.

Additional Information

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job, with or without reasonable accommodations:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Occasional travel to interact with local companies, regional offices, or support implementation of solutions.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.