Are you a tech-savvy problem-solver with a passion for streamlining operations? Northwest Pump is seeking a Business Application Analyst to join our team in NW Portland. In this pivotal role, you'll work at the intersection of technology and operations – optimizing our systems to align seamlessly with business goals, enhance productivity, and power our continued growth.

What will this position do?

• Develop subject matter expertise on the capabilities and functionality of our various business software applications, including ERP, CRM, and field service management
• Work with business teams to understand intra- and inter-departmental workflows
• Configure, customize, and extend applications to meet business objectives, overcome challenges, and optimize processes
• Configure and support inter-application integrations and data flows
• Review and evaluate new features and upgrades released by application vendors and incorporate into our processes and workflows as appropriate
• Develop and deliver end-user training and documentation
• Perform ongoing application administration and support
• Work with application vendor support, internal business teams, and IT staff as necessary to assist with outages, bugs fixes, and problem resolution
• Manage implementation and upgrade projects
• Participate in application user communities to understand how other non-competitor businesses are using the applications effectively and to share best practice
• Regularly research and improve knowledge by keeping informed of software, features, and upgrades
• Engage with vendors to influence the future application development

What are we looking for?

• Bachelor’s degree preferred
• Two years professional experience using and supporting enterprise business applications, working in an application specialist or business analyst role, or equivalent combination of work experience and education
• Experience with the Infor CloudSuite and Microsoft Dynamics platforms a plus
• Must have a very strong technical aptitude and be an active seeker of new technical skills and learning opportunities
• Proficiency in JavaScript or other scripting language, the Microsoft Power Platform, HTML/CSS, and SQL is a plus
• Strong proficiency with Microsoft 365 apps, including Excel, Outlook, and Word
• Knowledge and understanding of the distribution and service industries a significant plus
• Must have excellent analytical, problem solving, and decision-making skills
• Must be reliable and dependable
• Excellent customer service and relationship skills
• Ability to organize, plan, and consistently meet deadlines
• Ability to operate standard office equipment including computers, telephone systems, and multifunction printers
• Ability to effectively communicate, verbally and in writing, with all levels of customers and co-workers; ability to read, write, and communicate in English

Why choose NW Pump?

• We offer a competitive wage and benefits package including medical, dental, and vision insurance, life insurance, LTD insurance, 401k with Company Match, paid vacation time, sick time, and community service, as well as wellness programs, company events, and other great company provided benefits
• You’ll get to work with knowledgeable and supportive team members
• You’ll be a part of a growing company and provided with numerous development opportunities and opportunities to grow with us
• You’ll get to have a significant impact as the largest distributor of petroleum equipment in the Western US, with a local family feel

What else?

• This is a full-time, hybrid position, working regular business hours, Monday through Friday
• Must be able to pass a pre-employment drug screen, background check, and reference checks

Want to know more?

• Check out our website (nwpump.com)
• Find us on social media!

We are ready to fill this as soon as we have the right person for the role, so if you believe you could be that person, don’t miss out on this great opportunity, apply today! EEO Employer/ Vets/ Disabled