Johnston and Murphy Dental Care, located in Ruston, Louisiana, is currently seeking a dedicated team member! We are in search of a friendly, organized, and detail-oriented Business Assistant/Patient Care Specialist to join our team and contribute to exceptional patient experiences. The ideal candidate will provide excellent customer service while managing administrative tasks crucial to the smooth operation of our practice.

We are looking for an individual who maintains a professional demeanor, adapts to the dynamic healthcare environment, and contributes to a positive work environment.

We encourage you to apply and join our team at Johnston and Murphy Dental Care.

Our core values are: Loyalty, Fun, Compassion, Customer Service, Growth Oriented, Teamwork, Attitude, and Committed

Responsibilities:

• Patient Reception: Greet patients warmly and ensure a welcoming environment at the front desk.

• Appointment Scheduling: Efficiently manage patient appointments, confirmations, and cancellations using our scheduling software.

• Patient Registration: Collect and enter patient information, insurance details, and medical history accurately.

• Billing and Payments: Process payments, issue invoices, and coordinate with insurance providers for reimbursement.

• Answering Inquiries: Respond to patient inquiries in person, over the phone, and via email regarding appointments, services, and general office information.

• Office Administration: Maintain office cleanliness, organization of patient records, and inventory of office supplies.

• Compliance: Ensure compliance with all office policies and procedures related to patient privacy and safety regulations.

Requirements:

• High school diploma or equivalent.

• Proven experience in a customer service role; dental office experience preferred.

• Proficiency in dental software systems (e.g., Dentrix) and MS Office Suite (Word, Excel, Outlook).

• Excellent communication and interpersonal skills.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Attention to detail and accuracy in data entry and administrative duties.

• Understanding of dental terminology and procedures is a plus.

Job Type:

• Full-time, In Person

Benefits:

• Employee Discount

• Health and Vision Insurance

• Life Insurance

• Retirement Plan

• Paid Time Off

• Referral Program

Schedule:

• Day shift:

○ 7:30am-5:00pm Monday-Thursday

○ 7:30am-12:00pm Friday