Job Description

A Customer Success Agent seeks to develop a positive customer experience and fosters relationships and support brand loyalty. The job title is a mid-level management level position in the customer service department. They work alongside upper management to promote retention of customers and overall positive experience with the brand. Additionally, a Customer Success Agent is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot. A Customer Success Agent usually has a bachelor's degree in business, technology or related field. They work closely with other departments and analyze data involving customer reviews and experience with products or services. Individuals who are excited to support brand goals and optimistic about sharing the company's message tend to excel in the position of Customer Success Agent.

Overview

Here at Business Computer Services Inc., we are the leading company in our industry in the Sacramento area. We are hiring an experienced Customer Success Agent to help us keep growing. If you're dedicated and ambitious, Business Computer Services is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities for Customer Success Manager

• Establish clear retention goals and process milestones for the client and employees to work toward
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Experience working Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
• Assist in creating training courses and educational materials for other members of the department
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications for Customer Success Agent

• 3-5 years of experience in customer service or customer success position strongly preferred
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate for the use of the product to service to be solid
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Ability to establish milestones and keep all team members on task
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

Company Description

Business Computer Services has been providing small and medium-sized businesses across the United States with IT support and services more than ever. We truly believe our success is based off the success of our clients and strive to be a vested and trusted IT partner for all of our customers. Our goal with customers is long term relationships driven by sustainability and optimization. We feel that is only done with consistent, reliable, available and accountable support and service. Our team takes the proactive approach to truly invest in your business, your goals and your direction. The stellar IT support you receive means less hassle, downtime and an optimized network that allows you to focus on what is most important to you – your customers! With Business Computer Servers as your preferred vendor, we will enable you to reduce cost, resources and time associated with employing an IT department in house. Rest assured as our team is experienced in network infrastructure, computer repair, support and installation. We look forward to earning your business and please don’t hesitate to reach out so we can coordinate a time to introduce ourselves and understand your business.