Benefits:

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Profit sharing

Vision insurance

Job Summary:

We are seeking a professional, detail-oriented Business Customer Service Representative to serve as a primary point of contact for our business clients. This role involves supporting client inquiries and ensuring a high level of satisfaction across all interactions. The ideal candidate will be a strong communicator with experience managing business-to-business (B2B) customer relationships.

Key Responsibilities:

Serve as the primary point of contact for business customers via phone, email, and in-person visits.

Build and maintain strong, long-term client relationships.

Understand and communicate company policies, procedures, and service offerings.

Process orders, returns, or changes in service as needed.

Document all customer interactions and maintain accurate records using CRM software.

Collaborate with sales, production, and design teams to meet customer needs.

Monitor customer satisfaction and identify opportunities for service improvement.

Qualifications:

High school diploma or equivalent (Associate or Bachelor’s degree preferred).

2+ years of customer service experience, preferably in a B2B environment.

Strong verbal and written communication skills.

Proficient in CRM systems and Microsoft Office Suite

Excellent problem-solving skills and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Professional demeanor with a customer-first attitude.

Preferred Skills:

Experience in the commercial printing industry.

Bilingual or multilingual is a plus.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.