Job Description

As a member of IDIADA's Sales & Client Management team, you will be responsible for delivering exceptional customer experiences that drive client satisfaction and loyalty, while actively participating in sales and business development activities when required. This strategic role bridges customer service excellence with revenue growth opportunities, creating client journeys from initial contact through project completion.

KEY RESPONSIBILITIES

Customer Experience Excellence (Primary Focus)

• Create memorable client interactions during visits that exceed expectations and strengthen relationships
• Proactively manage visit with attention to detail, anticipating client needs before they arise
• Orchestrate comprehensive service delivery during client stays
• Serve as the dedicated point of contact for clients, providing immediate resolution to any concerns or requests
• Gather client feedback systematically to continuously enhance service offerings
• Support safety briefings with a client-centric approach that balances requirements with exceptional service

Business Relationship Growth

• To support the sales team in achieving their targets by providing administrative assistance, coordinating sales activities, and ensuring effective communication with customers
• Ensure effective communication between the sales team, customers, and other departments to ensure that sales operations run smoothly and efficiently
• Assist experienced sales team members in maintaining client relationships
• Learn to identify client needs that could benefit from additional IDIADA services
• Participate in client relationship development through consistent, high-quality service delivery
• Gradually build awareness of IDIADA's full-service offerings to recognize potential opportunities
• With training and support from IDIADA Spain, begin introducing clients to relevant additional services

WHAT WE OFFER

• Opportunity to build valuable client service and relationship development skills at IDIADA North America Business Unit
• Opportunity to gradually increase involvement in business growth activities as skills develop
• International exposure working with leading global automotive companies
• Training in IDIADA's complete service portfolio and client relationship development
• Dynamic work environment with varied responsibilities and challenges

Qualifications

Education & Experience

• Bachelor’s degree in business administration, Marketing, or a related field
• Experience in customer service roles is highly valued as well as sales support or involvement
• Excellent communication, organizational, and time management skills
• Proficient in Microsoft Office and Salesforce software is a plus
• Fluent in English. Additional languages considered an asset

Skills & Competencies

• Exceptional customer service mindset with genuine passion for creating outstanding client experiences
• Strong interpersonal skills and natural relationship-building abilities
• Empathy and emotional intelligence to understand and address client needs effectively
• Well-developed organizational skills and attention to detail
• Goal-oriented approach with problem-solving abilities
• Adaptability to work in an international environment with multicultural teams
• Willingness to learn about business development through hands-on experience and training

Additional Information

Schedule:

• Monday to Friday

Pay Range: $70,000 - $95,000 Annually

APPLUS IDIADA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applus IDIADA is committed to equality, diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone.